United States onlyAt Elevate Medical Solutions we believe that a company is only as good as its people. We are a mission & values-driven company that hires motivated individuals looking to have a direct impact in the medical coding industry. We recognize and understand some of the challenges and feelings of isolation that can come with remote work, so we've dialed in on what makes working remotely successful for our valued employees.
Duties/Responsibilities:
Client Relationship Management
Serve as a primary contact for coding client relationships
Manage client issues related to contracts and deliverables. Escalate urgent issues or those with potential monetary impact to President, RCM Solutions.
Facilitate the client implementation process in a timely manner to ensure communication is maintained and deadlines are met
Manage the monthly internal and onboarding quality process. Provide quality reports to clients based upon contractual agreements or internal requirements.
Review of monthly invoices for accuracy.
Coding Operations
Maintain and promote coding compliance
Managing productivity, ensuring expectations are met and maintained
Daily monitoring of staffing to ensure adequate coverage and that all coders are working their committed hours productively
Hiring the correct expertise for each position needed
Assist in initiating and maintaining coder access and project training
Assist in quality assurance and/or coding efforts, where necessary to meet clients needs
Coordinates coding solutions for challenging coding scenarios
Ensure software and tools remain up-to-date
Prepares reports- monthly/quarterly business reviews and anything needed for regular call cadence
Maintaining accurate monthly/yearly forecasting.
In partnership with other Coding Operations leaders, set standards for team and continuously evaluate opportunities for streamlining and enhancing policies and procedures.
Required Skills/Abilities
- At least one relevant coding credential is required. Specifically, CPC, CCS, RHIA or RHIT.
Prior experience managing a team of staff
Ability to work in a performance-driven environment: a proactive, results-driven and goal-oriented approach
Strong investigative skills with the ability to think outside the box
Demonstrates ability to learn and apply technical and scientific product-related information in a consultative manner
Exceptional oral and written communication skills with the ability to communicate effectively with Elevate Leadership, Clients and Staff
Energetic, confident, self-starter with the ability to work independently and thrive in the dynamic environment of a growing company
Detail-oriented, with strong time management and planning skills to effectively meet deadlines
Proficient in Microsoft Office programs (Teams, Word, PowerPoint, One Note and Excel)
Strong technological skills with the ability to quickly and efficiently learn new systems, potentially working in more than one system at the same time
Effectively maintain high-speed connectivity
Supervisory Responsibilities:
- Oversee and provide ongoing leadership and development opportunities to coding specialists
- Review quality assurance results and coordinate education or corrective actions for employees as outlined in the Coding Compliance Plan
- Conduct performance reviews of direct reports and provide ongoing feedback on performance
- Address performance concerns through coaching, training, and formalized performance plans.
- Manage assignments, timecards and schedules of team
- Assist with quarterly organization goal setting and execution
- Assists with special projects as assigned
Education and Experience:
High school diploma or equivalent.
A minimum of 5 years coding experience
A minimum of 3 years of experience in roles involving direct client communication and management
