United States onlyThis role is part of our ongoing bench program for upcoming client engagements. We are proactively identifying experienced consultants who can be deployed quickly as new projects are confirmed. While this position is not tied to an immediate start, it represents a strong opportunity to be considered for upcoming work aligned with your expertise and availability.
Please note that prior consulting experience is required, as this role will involve stepping into client environments with minimal ramp-up, working independently, and delivering high-quality outcomes. Qualified candidates will be contacted as relevant projects become available.
Job Overview
We are seeking an experienced ServiceNow Administrator to support enterprise IT transformation initiatives through configuration, workflow automation, reporting, and platform optimization. This role will focus on maintaining and enhancing the ServiceNow environment to improve operational efficiency, streamline IT service delivery, and support evolving business needs.
The ideal candidate will have strong hands-on experience administering ServiceNow modules, configuring workflows, managing integrations, and collaborating with cross-functional teams to deliver scalable solutions across the organization.
Key Responsibilities
Configure and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications
Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements
Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams
Manage user roles, groups, permissions, and security configurations within the platform
Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools
Assist with platform upgrades, patching, release management, and regression testing activities
Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users
Collaborate with IT, operations, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions
Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles
Support data imports, exports, transformation maps, and CMDB data management activities
Recommend platform improvements and automation opportunities to enhance service delivery and user experience
Required Qualifications
4+ years of hands-on ServiceNow administration experience
Experience supporting ServiceNow ITSM implementations or platform optimization initiatives
Strong knowledge of ServiceNow configuration, workflows, and platform administration
Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration
Familiarity with CMDB structure and ITIL-based service management processes
Experience building reports, dashboards, and performance analytics within ServiceNow
Knowledge of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or similar tools
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and stakeholder management abilities
Bachelor’s degree in IT, Computer Science, Business, or related field preferred
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
Additional ServiceNow certifications in ITSM, Application Development, or Implementation Specialist
Experience with ServiceNow Discovery, Asset Management, HRSD, or SecOps modules
Experience working in enterprise or fast-paced transformation environments
Familiarity with Agile or Scrum delivery methodologies
Note:This role supports upcoming client engagements. Candidates should have prior consulting experience and be comfortable operating in fast-paced client environments with minimal ramp-up.
