Service Management Sales Specialist - 12 Month Fixed Term Contract

About Us

We are building the future of software development - specializing in Cloud, DevOps, Agile, and Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.

Eficode is one of EMEA’s largest DevOps consultancies, with 650+ people across 10+ countries. We’re proud to be an Atlassian Platinum Partner, a GitHub Partner of the Year 2024, and an Azure Expert MSP. Most recently, we were also named Atlassian Partner of the Year 2024–25. We’re passionate about empowering organizations through modern DevOps and AI-driven solutions—always with a people-first culture at the core.

Role Purpose

The Service Management Sales Specialist will play a key role in supporting the execution of the Service Management (SM) sales strategy and driving performance across Eficode globally. Reporting to the Head of Service Management Sales, this role is responsible for managing and developing the mainland European SM sales pipeline, supporting data-driven decision-making, and ensuring alignment with both regional sales goals and Eficode’s global strategy.

The specialist will actively contribute to achieving sales targets, monitor pipeline health, and provide regular analysis of sales trends and performance. You will be responsible for reporting, forecasting, and improving conversion rates through strategic insight and collaboration with internal teams and external partners such as Atlassian

Role Responsibilities:

• Drive Service Management Sales: Support and champion Service Management sales throughout the full customer journey—from pre-sales engagement to post-sale follow-up—working closely with sales teams to meet or exceed targets.
• Pipeline Management & Reporting: Manage the sales pipeline using Salesforce, applying an analytical approach from lead generation to deal closure. Deliver accurate forecasting, detailed pipeline reports, and actionable sales performance insights for internal and external stakeholders.
• Go-To-Market Execution: Contribute to the execution of the Service Management GTM strategy in alignment with the Sales Head and the broader practice, coordinating closely with marketing and product teams to ensure consistent messaging and campaign success.
• Strategic Collaboration: Act as a key contact for Atlassian and partners like Lansweeper and Onward, sharing pipeline updates and market insights to support strategic alignment
• Market & Industry Engagement: Monitor industry trends and competitor activity to inform sales positioning, and represent Eficode at Service Management events across Europe to enhance brand presence and customer engagement.
  
  

Essential Skills and Qualifications:

• Minimum of 3 years of demonstrated experience in service management sales within the tech or software industry
• Proven skills in managing and nurturing sales pipelines from initiation to deal conclusion.
• Proficient in CRM software, especially Salesforce, for intricate reporting and analytical tasks.
• Fluency in both German and English is mandatory

Desired skills and Qualifications:

• A strong selling background and a 'hunter' mentality
• Collaborative and engaging, with a track record of working effectively across various teams and with senior leadership.
• Confident public speaker with the ability to facilitate or host Eficode at industry events alongside Service Management practice leads.

Person Specification:

• Exceptional communicator with a talent for translating complex concepts into clear, accessible insights for a variety of audiences.
• Strategic thinker with a strong analytical approach, leveraging data to drive sales performance and informed decision-making.
• Collaborative team player who builds strong relationships across functions, contributing to a positive and results-driven team environment.

What’s in it for you?

• Work with a Leading Atlassian Platinum Partner: Join a trusted and recognized name in the industry, with deep expertise in Atlassian tools and solutions.
• Be Part of a Growing, Global Team: Collaborate with talented professionals across Europe, in one of Eficode’s fastest-growing regions—Germany.
• Advance Your Career: Benefit from strong career development opportunities in a supportive, forward-thinking environment.
• Sell an Industry-Leading Product: Represent Jira Service Management (JSM), a top performer in the Gartner Magic Quadrant and one of the most innovative ITSM solutions on the market.

At Eficode Germany, we offer:

• Comprehensive Benefits Package: Includes health insurance, a pension plan, and 30 days of paid vacation.
• Flexible Work Environment: Enjoy flexible working hours and a remote work policy that supports work-life balance.
• Modern Perks & Lifestyle Support: Access EfiCare, a flexible cafeteria benefits model offering options like JobRad (bike leasing), kindergarten allowances, and capital-forming benefits.
• To find out more about life at Eficode, and hear what our people think about us, click here.

Location

This role will be based in Germany and can be fully-remote, meaning you can be located anywhere in the region. There will be semi-regular travel to the Hamburg office (around once a month) and occasional international travel (at least once a quarter).

Important

• This will be a 12-month fixed term contract with scope to be extended or go permanent (not guaranteed).

• Please apply with the correct EU working rights, we do not offer sponsorship.

• See our Privacy Policy:-

https://www.eficode.com/trust-centre-uk/privacy/privacy-policy?cv=true

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants. We are dedicated to creating a work environment that embraces diversity, inclusion and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field. To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your photo on your job application. Eficode, better made possible.