Customer Success Manager

At Education Perfect, we believe that education has the power to change the world. Our mission is to empower teachers and students with technology that helps make that change a reality. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We're looking for a Customer Success Manager to join our team and work alongside some of the most talented and creative professionals in the industry.

About the role:

Join Education Perfect as a Customer Success Manager in Ontario, where you'll drive product adoption, manage district relationships, and ensure client success. From delivering training workshops to mitigating churn, you'll play a vital role in maximising revenue growth and retention targets. If you're passionate about education and thrive in a collaborative environment, apply now!

What you will do:

• Drive product adoption and usage across a portfolio of purchasing schools
• Manage district relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Deliver training workshops and events on the platform, both in-person and online, to schools across Ontario
• Foster positive relationships with teachers and key decision-makers
• Ensure timely enrolment of all classes
• Mitigate churn through proactive interventions and PD support
• Identify expansion opportunities within portfolio accounts and at conferences
• Monitor health metrics to identify and address schools at risk of churn
• Communicate local requirements and competitive insights to relevant teams
• Develop networking opportunities and maintain positive relationships within the education sector
• Work as part of a team, liaising with other Customer Success Managers as well as Solution Consultants and Business Development Managers
• Work towards retention and revenue targets for your individual portfolio and the wider team

About you:

• Experience in a Customer Success role - education tech is desirable
• Knowledge of the education industry in Ontario is desirable
• Demonstrated experience meeting retention/churn targets and increasing revenue across a portfolio
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Exceptional communication and interpersonal skills
• Ability to multitask and prioritise workload effectively
• Customer-centric approach with a passion for providing exceptional service
• Team-oriented and collaborative mindset

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we still want to hear from you.

What we offer:

• Hybrid working arrangements
• 3 bonus paid days off over the Christmas period
• Annual wellness benefit
• Ongoing professional development, including opportunities to develop your career in other areas of our business

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.