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EasyLlamaEA

Technical Support Specialist

EasyLlama is a comprehensive compliance and training platform that aids organizations in ensuring a safer workplace through engaging training solutions.

EasyLlama

Employee count: 51-200

United States only

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EasyLlama is hiring a Technical Support Specialist to own escalated, technically complex customer issues and work cross-functionally to drive resolution. The role requires strong technical problem-solving, clear communication, and ability to operate across teams.

Requirements

  • 3–5 years in Technical Support, Solutions Engineering, or similar role
  • Strong troubleshooting skills across integrations, APIs, and SaaS tools
  • Ability to clearly communicate technical concepts to both technical and non-technical audiences
  • Highly organized with strong attention to detail
  • Comfortable working cross-functionally with Product and Engineering teams
  • Proactive and resourceful — you take ownership of problems and drive them to resolution

Benefits

  • Competitive employer-sponsored health insurances
  • 401(k) + company matching
  • Professional development reimbursements
  • Quarterly remote work stipend

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About EasyLlama

Learn more about EasyLlama and their company culture.

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EasyLlama is an all-in-one compliance and training platform designed to support organizations in creating a safer, more inclusive workplace culture. The platform stands out as one of the easiest-to-use compliance tools available, allowing companies to assign, track, and monitor employee training progress seamlessly.

With ratings of 4.9/5 and a user base of over 8,000 organizations, EasyLlama emphasizes the importance of engaging compliance training tailored for everyday employees. Organizations can benefit from a comprehensive library of training courses covering a variety of topics, including harassment prevention, bystander intervention, workplace bullying prevention, and more. EasyLlama continuously evolves its courses to ensure compliance with state-specific training requirements and integrates smoothly with existing HR systems. Users can automate course assignments and monitor their workforce through real-time analytics, thus facilitating an improved safety and compliance culture.

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EasyLlama

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