EasyLlama is hiring a Technical Support Specialist to own escalated, technically complex customer issues and work cross-functionally to drive resolution. The role requires strong technical problem-solving, clear communication, and ability to operate across teams.
Requirements
- 3–5 years in Technical Support, Solutions Engineering, or similar role
- Strong troubleshooting skills across integrations, APIs, and SaaS tools
- Ability to clearly communicate technical concepts to both technical and non-technical audiences
- Highly organized with strong attention to detail
- Comfortable working cross-functionally with Product and Engineering teams
- Proactive and resourceful — you take ownership of problems and drive them to resolution
Benefits
- Competitive employer-sponsored health insurances
- 401(k) + company matching
- Professional development reimbursements
- Quarterly remote work stipend
