United States onlyDTEX is scaling rapidly and seeking a Business Systems Senior Analyst/Manager to own and evolve our systems and tooling, processes, and operational flow across our go-to-market (GTM) organization. This role will own GTM Systems and Technology, building the foundation that drives predictable, scalable revenue growth. You will ensure our GTM teams have the tools, data, automation, processes and insights required to perform at the highest level.
This is a hands-on builder role with real ownership, not a ticket-based admin role. Ownership here spans everything from system reliability and issue resolution to designing durable workflows that scale over time. You’ll partner closely with Revenue Operations leadership. This is a high-impact senior IC role with meaningful ownership and the opportunity to shape how DTEX operates as we grow — by building systems teams trust and rely on every day.
SFDC Administration
- Own the end-to-end lifecycle of Salesforce CRM and related enterprise systems, from strategy and design through testing and implementation and optimization, fully owning our SFDC Sandbox and Production environments
- Configuring, customizing, and managing the CRM platform to meet business needs, including managing user provisioning and data cleansing
- Ensure data integrity, process discipline, and seamless integrations across the GTM technology stack
- Serve as the primary troubleshooting touchpoint for SFDC errors, including resolution proposal, implementation, and follow-up
- Lead integrations across the GTM tech stack, including quote tooling, sales engagement, customer success platforms, middleware, and analytics systems
- Lead system analysis, design, testing, deployment, and post-implementation support
- Drive system upgrades, enhancements, and integrations across the enterprise ecosystem
- Design fields and structures that support segmentation, reporting, forecasting, and market architecture
GTM Tool Stack Management
- Serve as the dedicated business owner and subject-matter expert for key sales tools, managing our end-to-end roadmap, rolling out new features, and driving ongoing optimization efforts
- Oversee user provisioning, permissions, system access, role management and deactivation/termination procedures for GTM tools in alignment with overall IT and security policies
- Develop and implement a GTM System Readiness program to ensure sellers have the right tools on Day 1
- GTM Stack Integration: Connecting, maintaining, and optimizing tools like Clay (enrichment), Sales Engagement platforms, Marketing Automation (Pardot, HubSpot), and Conversation Intelligence (Outreach/Kaia)
- Provide visibility and reporting on tool usage and key metrics from our GTM tech stack to analyze and combine into wider dashboards for insights and analysis
- Drive adoption of AI and automation to increase speed, precision, and impact across Marketing, Sales, and Customer Success
- Partner with GTM leaders to design systems that enable accountability, transparency, and scalable growth
- Turn tools into a connected system: Ensure appropriate integrations and data flow across platforms. Activate capabilities we already pay for before adding new ones
Revenue Operations
- Workflow Automation: Building no-code/low-code solutions to automate manual tasks and create bidirectional data flows between tools, ensuring data integrity across the tech stack and scaling as we grow.
- Design clean, scalable workflows across the full commercial lifecycle: lead opportunity quote renewal expansion multi-year renewal
- Translating business goals into technical roadmaps, reducing friction in the buyer journey, and improving sales team efficiency.
- Optimize for end-user usability, not just technical correctness
- Own SFDC quote tooling, collaborating with the Deal Desk to implement price books, SKUs, Order Forms and other deal flow requirements
- Configure products, pricing, discounting, and approvals
- Balance precision with usability — data that’s technically perfect but unusable doesn’t help
- Provide data and insights on system usage and productivity impact
- Identify opportunities for automation and efficiency gains based on data
What You'll Need
- Bachelor’s degree in Business, IT, Economics, Finance, or a related field
- Strong program management discipline with a bias toward execution; ability to balance strategic thinking with operational detail
- 5+ years of experience in Revenue Operations, GTM Systems, Analytics, or related fields
- Strong background in revenue systems architecture, data modeling, and analytic
- Hands-on experience with Salesforce (SFDC), marketing automation platforms, and customer success systems
- Basic Apex literacy
- Proven success building and scaling GTM infrastructure in high-growth technology environments
- Experience partnering with Sales, Marketing, and Customer Success executives to drive alignment and operational excellence
- Ability to operate at both strategic (design and architecture) and tactical (workflow, reporting, system optimization) levels
- Strong analytical mindset with the ability to translate data into actionable business decisions
- Familiarity with the following:
- Data & Enrichment: SalesForce, Clay, ZoomInfo, LinkedIn Sales Navigator
- Sales Engagement & Forecasting: Outreach.io (including Kaia), Clari
- Conversation Intelligence: Outreach/Kaia
- Learning Management Systems
- Workflow & Integration: Slack, Crayon
- Administration & Documentation: DocuSign, Conga
- AI-forward mindset with a desire to embed AI into processes and decision-making
Base salary range (SF Bay Area): $120k-$160k
