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doinstructDO

Customer Success Manager - Mid-Market (f/m/d)

Doinstruct is an innovative digital training platform focused on the onboarding and development of frontline workers, enhancing compliance and effectiveness in various industries.

doinstruct

Employee count: 11-50

Germany only

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We are looking for a Customer Success Manager who takes true ownership of outcomes and guides customers from onboarding through renewal and expansion.

Requirements

  • Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS.
  • Experience working with German Mittelstand companies.
  • Proven ability to take ownership of outcomes and drive accounts forward.
  • Strong analytical skills and ability to connect usage data, customer goals, and commercial potential.
  • Ability to communicate clearly, confidently, and concisely in German and English at a professional level.

Benefits

  • Positive working atmosphere
  • Maximum transparency
  • Communication at eye level
  • Support for personal and professional development

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About doinstruct

Learn more about doinstruct and their company culture.

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Doinstruct is at the forefront of transforming employee training through innovative technology tailored for the needs of frontline workers. Founded in 2021 in Osnabrück, Germany, this company has set out to create a low-threshold, multilingual mobile training solution that facilitates effective onboarding and continuous education within various industries, particularly in the agri-food sector. The platform not only delivers engaging video-based training but is also designed to navigate the inherent challenges of compliance, language barriers, and varying skill levels among employees.

With a commitment to fostering a culture of safety and knowledge, Doinstruct empowers businesses to meet regulatory demands while enhancing the overall efficiency of operational staff. By enabling organizations to streamline their training processes, Doinstruct assists in boosting productivity and optimizing resource allocation. The platform supports over 200 teams and offers customized learning experiences, complying with GDPR regulations to ensure the privacy and integrity of personal data. The ease of access and user-friendly interface allows employers to provide essential training in multiple languages, ensuring that every employee receives the quality instruction required for success before their first day on the job. Through continuous feedback and improvements, Doinstruct aims to lead the way in the digital transformation of workforce training.

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