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DocusignDO

Strategic Customer Success Account Manager

DocuSign is a leading provider of electronic signature and Intelligent Agreement Management solutions, empowering organizations to manage their agreements efficiently.

Docusign

Employee count: 5000+

Brazil only

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The Strategic Customer Success Account Manager plays a strategic role in driving customer-centric growth and governance across Docusign's largest and most complex accounts in Brazil. The role combines strategic governance with hands-on execution, ensuring consistent delivery of customer outcomes with predictability and scalability.

Requirements

  • 8+ years of experience in Customer Success, Enterprise Account Management, or Renewal Management in SaaS environments
  • Deep understanding of SaaS metrics (NRR, GRR, usage, adoption) and forecasting rigor
  • Fluent in English and Spanish
  • Availability to meet customers in person weekly (70%) and virtually (30%) following an organized customer engagement agenda

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

Brazil +/- 0 hours

About Docusign

Learn more about Docusign and their company culture.

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DocuSign is revolutionizing how the world agrees with eSignature and leading the way in Intelligent Agreement Management (IAM). With a mission to simplify the lives of individuals and organizations, DocuSign enables enterprises and small businesses alike to manage their agreements effectively and efficiently. Over 1.5 million customers and more than a billion users trust DocuSign solutions in over 180 countries globally, showcasing its extensive reach and influence in the market.

By leveraging advanced technology, DocuSign IAM not only brings agreements to life but also helps organizations unlock the critical business value that traditionally lies trapped within static documents. The platform enables users to streamline processes, make data-driven decisions, and ultimately enhance productivity and collaboration. Trusted by 95% of Fortune 500 companies, DocuSign stands as a leader in electronic signature transactions, with millions of documents processed daily. The company remains committed to driving innovation and evolving its solutions to meet the needs of an ever-changing business landscape.

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Docusign

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Docusign hiring Strategic Customer Success Account Manager • Remote (Work from Home) | Himalayas