Solution Architect

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Lead Project Manager in our Professional Services team, you'll provide expert project management governance and consulting, ensuring the successful implementation of Docusign solutions for our customers. You will be responsible for developing and managing project schedules, proactively communicating with clients and internal teams, and overseeing enhancement requirements and escalations. Utilizing the Docusign Project Management Methodology, you'll manage all project phases from initiation to closure, including risk mitigation. This critical role contributes directly to the success of our Professional Services organization, which partners with Fortune 500 IT departments, system integrators, and software manufacturers.

This position is an individual contributor reporting to Director, Professional Services Japan.

Responsibility

• Manage projects ensuring on-time and on-budget delivery and guidance to project resources and our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell consistently
• Plan, organize and manage all phases of a project to ensure customer satisfaction successfully
• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience
• Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
• Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and enhance our methodology
• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
• Maintain up to date required product knowledge including connectors and partner products as appropriate for your role, independently
• Provide mentorship to less experienced team members

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree or equivalent
• 12+ years of experience managing enterprise projects and a proven track record of delivering projects on time and on budget
• 8+ years of experience with supporting client process optimization and change management
• Fluency in Japanese and Business level in English

Preferred

• Master’s degree or equivalent
• Project Management Professional (PMP) Certification
• Background in Software-as-a-Service project management and understanding of business operations and concepts
• Experience using a CRM solution such as SalesForce.com
• Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
• Comfort in presenting to C suite executives
• Experience using Smartsheets for project management
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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