Senior Developer Support Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Developer Support Engineer on the Applications Development Engineering team, you will provide advanced technical support and guidance to developers, independent software vendors (ISVs), and customers building integrations with Docusign APIs and SDKs. You will act as a subject matter expert for complex, enterprise-level implementations and ensure customers achieve successful deployments and long-term success with Docusign technology. You will collaborate cross-functionally with Engineering, Product Management, and Professional Services teams to resolve high-priority issues, improve our platform, and contribute to internal training and developer enablement initiatives. This role is ideal for someone who is highly technical, customer-focused, and thrives in a fast-paced, problem-solving environment.

This is an individual contributor role reporting to the Manager of Developer Support Engineering.

Responsibility

• Provide expert-level technical support to developers building integrations with Docusign APIs and SDKs

• Troubleshoot complex issues related to APIs, SDKs, webhooks, embedded signing, templates, PowerForms, and other advanced features

• Collaborate directly with customer and ISV developers to architect solutions and guide successful implementation strategies

• Act as the bridge between Support, Engineering, and Product teams, ensuring seamless technical resolution of escalated issues

• Write and publish technical tutorials, code samples, and best practice guides for a variety of use cases

• Conduct in-depth troubleshooting sessions, diagnosing customer code and identifying solutions for escalation

• Test and validate new product features related to APIs and connectors, providing feedback to Product and Engineering teams

• Lead technical knowledge-sharing sessions and create internal training materials for Support teams

• Actively participate in developer forums, community events, and engagement programs to promote self-service resources and Docusign capabilities

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science, Engineering, or related technical field
• 5+ years of experience in technical consulting or enterprise-level client support
• 3+ years of SaaS troubleshooting experience in a technical support capacity, including at least 1 year as a developer or 2+ years as a software/test engineer
• Experience implementing or supporting enterprise systems of record (ERP, HCM/HRIS, SFA/CRM, etc.)
• Experience with REST APIs, JSON, XML, SOAP, Pub/Sub architecture, and .NET technologies
• Experience in at least one programming language: C#, Java, Ruby, JavaScript, PHP, Python, or Node.js
• Experience diagnosing and troubleshooting performance and network-related issues
• Experience using GitHub for hosting and managing code samples

Preferred

• Experience implementing or supporting Docusign APIs and integrations
• Background in software consulting, technical implementation, or advanced developer support
• Multilingual proficiency (Portuguese and English required; additional languages a plus)
• Salesforce.com and Apex experience or certification
• Proven ability to work with complex third-party integrations
• Strong analytical and problem-solving skills with experience designing process-mapped solutions
• Familiarity with debugging REST and SOAP APIs using tools like Postman or Fiddler

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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