Account Specialist I

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an Account Specialist, you will own and manage a high-volume portfolio of renewals across an assigned territory. You will serve as a trusted customer contact to ensure renewal execution, identify growth opportunities, and protect long-term customer relationships. You will work cross-functionally with Sales, Customer Success, and Operations teams to secure timely renewals and drive continued value for our customers. This role is critical to supporting DocuSign’s growth through strong retention and commercial execution.

This position is an individual contributor role reporting to the Manager, International Renewal Management.

Responsibility

• Engage effectively with customers to process on-time contract renewals

• Maintain and update a rolling forecast and communicate renewal risk to internal stakeholders

• Execute high-volume renewal negotiations that protect customer trust and drive favorable outcomes

• Identify incremental expansion opportunities within renewal conversations and partner with Sales to pursue

• Collaborate with Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product to align on renewal strategy

• Ensure full adherence to internal process standards for CRM accuracy, forecasting, quoting, and opportunity management

• Use customer health data and behavioral signals to inform proactive renewal strategy

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Experience in a customer-facing sales or customer success role
• Fluent English for supporting the US market

Preferred

• Bachelor’s Degree
• Strong negotiation skills with on-time contract execution experience
• Proven ability to manage time and priorities in a team-oriented environment
• Experience in a quota-carrying or goal-driven role
• Strong process management and business acumen
• High adaptability to shifting priorities
• Sense of urgency, strong organizational and prioritization skills

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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