ServiceNow Discovery and Integration Specialist - End User Devices

Job Title: ServiceNow Discovery and Integration Specialist

Location: Bethesda, MD

Employment Type: Contract

About Us:

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

We are looking for a highly experienced Senior ServiceNow Discovery & Integration Specialist to lead the implementation and enhancement of ServiceNow Discovery and Service Graph Connectors. This individual will support the seamless migration of data sources related to end-user devices into the Configuration Management Database (CMDB), ensuring full integration with Hardware Asset Management (HAM) and Software Asset Management (SAM) processes. This role plays a critical part in ensuring data integrity and automation within our CMDB and reports directly to the Director of IT Asset & Configuration Management.

Requirements

Key Responsibilities:

• Lead the design, deployment, and optimization of ServiceNow Discovery and Service Graph Connectors across enterprise environments.
• Develop secure and scalable integrations between ServiceNow and external systems using REST/SOAP APIs and ServiceNow IntegrationHub ETL.
• Oversee the implementation of ServiceNow’s Identification and Reconciliation Engine (IRE) for effective data mapping, transformation, and reconciliation.
• Collaborate with HAM/SAM teams to ensure alignment of Discovery data with asset lifecycle and compliance requirements.
• Configure and manage MID Servers, including schedule optimization, credential setup, and endpoint configuration.
• Execute custom scripting and automation using JavaScript, PowerShell, or Python to enhance Discovery and integration processes.
• Provide strategic leadership in the migration and transformation of CMDB data for end-user devices.
• Partner with infrastructure, security, and platform teams to ensure integrations support IT operations and compliance standards.
• Create and maintain comprehensive documentation and training materials for internal stakeholders.
• Offer subject matter expertise on ServiceNow platform best practices, integration troubleshooting, and continuous improvement efforts.

Required Skills & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow Discovery, CMDB, and integrations in large-scale enterprise environments.
• Deep technical understanding of ServiceNow data models, MID Server architecture, and Service Graph Connectors.
• Proven experience integrating Discovery results into Hardware and Software Asset Management (HAM/SAM) processes.
• Advanced scripting skills using JavaScript, PowerShell, or Python.
• ServiceNow Certified Implementation Specialist – Discovery certification (required).
• Strong written and verbal communication skills with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Skills & Experience:

• Familiarity with integration of ServiceNow with MS Intune, SCCM, JAMF, and BigFix.
• Experience with ServiceNow ACC-V.
• Understanding of security and compliance frameworks related to network and asset management.
• In-depth knowledge of hardware asset lifecycle management, model normalization, and compliance tracking.
• Project leadership experience involving cross-functional collaboration and stakeholder engagement.
• Proven customer-centric approach with the ability to assess needs and influence technical direction.