United States onlyDISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
The Driver Qualifications Coordinator provides excellent and timely customer service to clients by assisting with inquiries and service requests within established client service policies. This role supports the administration of driver qualification files, drug testing programs, and compliance requirements while ensuring accuracy, responsiveness, and regulatory adherence.
Essential Functions:
- Respond to incoming phone calls, emails, and voicemail inquiries in a prompt and professional manner
- Verify daily processing of client test results and documentation; identify and correct errors to ensure accurate and timely reporting
- Contact clients, drivers, employers, and third-party facilities to obtain missing documentation and resolve data discrepancies
- Serve as a Random Program Coordinator, utilizing Microsoft Office applications extensively
- Assist clients with proprietary web-based systems, including:
- Managing employee roster updates
- Facilitating forms and materials orders
- Locating collection sites
- Granting designated employer representatives system access
- Providing ongoing system support and guidance
- Resolve client issues related to driver qualification files, compliance requirements, fleet maintenance, reporting, policies, and procedures
- Maintain working knowledge of Department of Transportation (DOT) regulations and consortium drug testing policies and requirements
- Escalate urgent or complex matters as appropriate to ensure high levels of customer satisfaction
- Coordinate with collection sites and clients to facilitate the receipt of required forms that do not automatically merge in the system
- Research and collaborate with the billing department to resolve invoicing discrepancies and credits
- Create and communicate client reports
- Coordinate customer service efforts across departments
- Perform data entry and process client orders for background screenings and drug testing
- Perform other duties as assigned
Key Skills & Experience:
- High school diploma or equivalent
- Minimum of two (2) years of corporate or retail customer service experience
- Strong attention to detail and commitment to quality
- Excellent customer service and communication skills (written and verbal)
- Intermediate proficiency in Microsoft Office Suite
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and organizational skills
- Ability to work independently with minimal supervision
- Demonstrated integrity, professionalism, and commitment to ethical standards
- Team-oriented mindset with the ability to collaborate across departments
Work Schedule:
Training -Monday - Friday- 7 a.m. - 4 p.m. CST
Working Hours - Monday - Friday- 8 a.m. - 5 p.m. CST
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
- Personal and Sick Paid Time Off.
- 401k with a highly competitive match.
- 11 Paid Holidays
- Medical/Dental and Vision.
- Group Life Insurance, HSA/FSA
- Employee Assistance Program
- Educational Assistance Program
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
GE and US only