Senior L3 Network and Firewall Engineer

Responsibilities:

• Act as the escalation point for more complex issues within the team.
• Resolve issues for a diverse range of systems, applications and technologies.
• Manage issues submitted by clients via a ticketing system.
• Train and mentor Helpdesk Staff (training through ticket escalation)
• Manage events and alerts generated from monitoring systems.
• Create, manage and respond to tickets in our internal service management software.
• Log support requests with vendors or third parties where required.
• Support infrastructure onsite at client premises.
• Active participation and/or leading technical project delivery.
• Front line support administration of Networking infrastructure (wireless, routers and switching), Security (firewalls, endpoint security) Windows, M365, VMWare / Hyper V, Veeam, Datto and cloud environments as required.
• Project work.

To be successful in this role, you will have:

• Experience with RADIUS (Must have)
• Palo Alto Aruba (Must have)
• Aruba ClearPass (Must have)
• Cloud: Azure / AWS / ThinkOn
• M365: Entra, Security, Intune, Auto pilot and Teams
• Fortinet
• Veeam
• Datto
• Nimble
• Nutanix
• HPE Server / Storage
• Dell Server / Storage
• Cyber Security
• CCNP or better certification
• The candidate should be an experienced networking expert
• Previous experience in the MSP space (Minimum 3 years)
• Experience with ConnectWise Manage, Command and Automate is an advantage.
• Proven experience working in a Systems Administration / Level 3 Support type role
• Public Cloud and production experience working with Microsoft Office 365 (migration, design and deployment).
• Good knowledge of Exchange 2016 - 2019 and Exchange Online.
• Good knowledge of Windows server 2016 to 2022
• Good knowledge of Active Directory, Group Policies, DNS, DHCP
• Good knowledge of virtualization (VMware, Hyper V )
• Hands on experience of supporting and troubleshooting virtualized installations / cloud environments.
• Good experience with various network technologies (switching, routing, VLAN, WLAN, WAN, VPN).
• Excellent written and verbal communication skills.
• Self-starter and ability to work autonomously and a team player
• Strong documentation skills for ticketing and knowledge base