Customer Service Representative, German Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our Inside Operations and Administrative Support teams are part of the broader GBS Lithuania Inside Operations group within Dexcom’s Global Business Services (GBS) Centre, primarily supporting the EMEA region. Both teams play a crucial role in helping patients and their families access Dexcom’s continuous glucose monitoring (CGM) products and ensuring smooth handling of customer-related documents and data.

We work closely with colleagues in Germany and other internal functions to facilitate reimbursement authorisation processes, validate and process documentation, and maintain accurate data in Dexcom’s systems. By adhering to privacy and security standards, we safeguard sensitive data and help drive Dexcom’s mission to empower people with diabetes. If you’re looking to join a detail-oriented, purpose-driven, and internationally connected team, we’d love to hear from you!

Where you come in:

• Manage administrative tasks related to patient onboarding, reimbursement authorisation, and documentation processing.
• Communicate with health insurance companies, physicians, and patients to resolve issues and ensure smooth workflows.
• Create and maintain accurate customer data records in CRM systems, ensuring compliance with internal and external standards.
• Validate and process customer-related documentation, such as prescriptions and training confirmations, with precision and confidentiality.
• Monitor and update order statuses, shipment details, and invoicing information to maintain timely and accurate processing.
• Collaborate with internal teams to verify information, troubleshoot issues, and support other business lines as needed.

What makes you successful:

• You are proficient in German and English, with a minimum B2 level in both languages.
• You have strong verbal and written communication skills.
• You have excellent organizational skills and a sharp attention to detail.
• You bring a strong ability to collaborate with others and drive results.
• You demonstrate problem-solving skills by working independently and in cooperation with other teams.
• You have working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• You are able to interpret reports and follow documentation such as procedure manuals, operating instructions, and safety rules.
• You have previous experience in Operations, Customer Support, or Data Management, which is considered a plus.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 
  

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
  

Flex Workplace:

• Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.