Distributed Cloud | Helpdesk Engineer

• Provide technical support to end-users, ensuring efficient operation of IT systems and resolving technical issues promptly.

• Provide first-level technical support via various channels (portal, email, phone, in-person);

• Troubleshoot hardware, software, system, and network issues;

• Monitor IT systems and applications for availability and performance;

• Manage service requests and incidents using a ticketing system, adhering to SLAs;

• Develop user guides and training materials; provide user training;

• Manage hardware and software inventory; order equipment; install and configure systems and software;

• Configure and maintain network operating systems, data communication applications, and wired/wireless networks;

• Enforce security policies and procedures; manage IT security solutions (antivirus, firewall, backups); ensure data protection and compliance;

• Identify process improvement opportunities; generate IT support reports and performance metrics;

• Perform preventive maintenance on computer systems; stay updated on relevant technology and industry best practices.

• Academic degree in Computer Science, Information Technology, Engineering or any other equivalent/relevant field;

• 1-3 years of experience in the area or similar, preferably in the context of a tech company;

• Strong time management, meticulous attention to detail, and excellent communication skills.

• Hardware and Software Troubleshooting;

• System Monitoring and Maintenance;

• Incident Management;

• User Training and Documentation;

• Software and Hardware Management;

• Network Administration;

• Security Compliance;

• Continuous Improvement;

• Effective Communication;

• Problem-Solving;

• Customer Service Orientation;

• Adaptability;

• Good level of English, spoken and written.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.