United States onlyDESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. We are looking for a ServiceNow Solution Architect to bring innovative thinking, strategic guidance, and technical expertise to our ServiceNow practice.
The ServiceNow Solution Architect will play a pivotal role in designing and implementing sophisticated ServiceNow solutions that align with our clients' business goals and IT strategy. This senior position requires an individual with extensive experience in ServiceNow architecture, a proven track record of successful project leadership, and the ability to mentor and guide technical teams. The ideal candidate will be a thought leader, capable of setting standards, defining best practices, and driving innovation within our ServiceNow practice.
Roles and Responsibilities
- Architect end-to-end solutions on the ServiceNow platform that are scalable, maintainable, and meet business requirements.
- Lead the technical strategy for ServiceNow implementations, including ITSM, ITOM, ITBM, and custom application development.
- Work closely with clients to understand their business needs, translate them into technical solutions, and ensure alignment with their IT landscape.
- Design and implement integration strategies for complex multi-system environments.
- Provide technical leadership and guidance to project teams, ensuring adherence to best practices and quality standards.
- Develop and maintain architectural documentation, including system blueprints, integration diagrams, and data models.
- Own the overall quality for delivery of each project
- Evaluate new ServiceNow features and technologies, recommending their adoption where appropriate to enhance service offerings.
- Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
- Lead by example, demonstrating a commitment to excellence, innovation, and customer satisfaction.
- Guide and mentor development teams, promoting best practices in coding, configuration, and customization.
- Evaluate and recommend new ServiceNow features and third-party integrations to enhance solution offerings.
- Collaborate with client leadership to develop road maps for continued adoption and expansion on the platform
- Conduct technical reviews and assessments of ServiceNow implementations, identifying areas for improvement.
- Foster strong client relationships, providing expert advice and strategic insights on leveraging ServiceNow to achieve business objectives.
Qualifications and Requirements
- Bachelor’s degree in computer science, Information Technology, or related field; or 3+ years of related work experience.
- 5+ years of experience in ServiceNow development and architecture, with a solid understanding of the platform's capabilities and limitations.
- ServiceNow certifications as follows: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – ITSM (CIS-ITSM)
- Certified Implementation Specialist (CIS) in at least one other application area
- Expertise in JavaScript, HTML, CSS, and integration technologies (REST, SOAP).
- Strong experience with enterprise architecture, system integration, and designing scalable solutions.
- Demonstrated leadership in managing large-scale ServiceNow projects and technical teams.
Functional Skills
- Familiarity with Agile Methodology, ability to write or collaborate on effective User Stories
- Familiarity with NowCreate methodology and proven ability to effectively leverage for implementation success
- Demonstrated ability to outline how multiple platform applications interact to create value
- Expert Certification (CMA, CTA, CWA, ArchX) is nice to have but not required
The DESBY Difference
Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.
You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.
Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.
Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.
Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.
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