IT Project Manager, POS Deployment

JOB SUMMARY

This position is responsible for oversight of the Xenial cloud-based, point-of-sale (POS) deployment for 1254 franchise-owned restaurants over the course of 24 months. Responsible for planning, coordinating, monitoring and implementation to meet organizational goals. Leads, executes, and maintains project management processes in the areas of project schedule, project budget, quality management, communications management, risk/issue management, and change management. Builds strong relationships and communication channels with internal cross-functional stakeholders in various departments and organizational levels to help manage stakeholder expectations as needed. Must have the ability to effectively communicate and report on project details and status according to objectives and intended audience.

ESSENTIAL FUNCTIONS (Key Responsibilities)

• Coordinates and provides day-to-day leadership of cross-functional project team consisting of both internal resources and third-parties/vendors to ensure successful execution of project.
• Works closely with the executive sponsors, managers and directors, and vendors to coordinate all aspects of project planning, execution, and closing activities.
• Coordinates with cross-functional project stakeholders to develop and adhere to project scope, objectives, goals, and deliverables.
• Ensures projects are delivered on time, on budget, and remain in scope. Monitors and tracks project dependencies.
• Utilizes project management technology (Smartsheet) to document project milestones, track tasks, report project performance, and track issues risk.
• Acts as the point of contact with for project status and reporting. Provides regular project reporting on all related activities. Highlights upcoming and missed milestones, risks, and issues.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project, considering resource dependencies and constraints.
• Must be familiar with the scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team, including project workstream leads and other SMEs, for project, and provide direction and communication to ensure an understanding with regard to timeliness of assignments and completion of project objectives.
• Conducts project meetings and is responsible for project tracking and analysis. Prepares deliverables, such as meeting agendas, meeting recaps and action items to ensure all project tasks and goals are being accomplished as expected.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Provides technical and analytical guidance to project team, as appropriate.
• Recommends and takes action to direct the analysis and solutions of problems. Issues identification and tracking, and conflict resolution.
• Interfaces with team members and stakeholders to anticipate and manage changes to the project, such as but not limited to, technical requirements, business requirements and schedule
• Manages and assesses impact of changes in scope, schedule, and budget of project, and makes recommendation based on determinations, with the goal of minimizing the impact of the overall project as feasible. Gains approval and consensus from stakeholders regarding the various project aspects necessitating changes and adjusts accordingly.
• Ensures audit and compliance objectives are being considered throughout the project, and coordinates with internal and external auditors regarding their requirements.
• Determines post go-live support plan and objectives.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• Bachelor’s Degree in Business, Accounting, Technology or related, or equivalent work experience. MBA or other relevant post-graduate degree preferred. PMI Certification preferred.

Experience:

• 5+ years of experience in project management roles to include experience with project management best practices/ methodologies/ project lifecycle. Experience with POS implementations a must.

REQUIRED KNOWLEDGE & SKILLS

• Highly effective and efficient communication skills, both verbal and written. Proven ability to multi-task with high attention to detail, and ability to juggle many variables at once. Proven ability to work independently with minimal supervision. Experience technical system implementation management.
• Ability to effectively manage resources, track and complete projects while meeting strict deadlines. Ability to interface with senior management and executives and instill trust and confidence. Team player – strong initiative, independent thinker, driven to succeed, high energy with a commitment to work and follow through. Team building leadership – ability to bring a team together, provide direction and assign clear tasks and expectations, acknowledgement, training, development and coaching.
• Strong peer credibility, interpersonal skills, excellent presentation skills, professional demeanor, excellent time management skills, and the ability to identify, resolve and follow up on issues are critical for success in this role.
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a dynamic work environment. Ability to produce presentations, reports and information for management.
• Strong problem solving and decision-making skills and experience with change advocacy desired. Working knowledge of systems and the business processes on an operational level, and ability to communicate with and translate for both functional and technical personnel.

Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.