Delinea is seeking a Technical Support Engineer to provide world-class support to customers. The ideal candidate has technical knowledge and understanding of IT, networking, and cyber security concepts, and can troubleshoot technical customer issues.
Requirements
- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies, Relational databases and SQL language proficiency and.NET applications
- Strong written and verbal English communication skills
- Ability to work diverse, international, customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages is a plus
- Troubleshooting and problem deconstruction
- Organized and methodological with great attention to detail
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays
