Staff Research Engineer, Voice + Speech

Decagon is revolutionizing customer service with its innovative AI agents, designed to enhance efficiency and deliver extraordinary user experiences. Founded with the vision of embedding artificial intelligence into customer service operations, Decagon utilizes Agent Operating Procedures (AOPs) to ensure that its conversational AI is both safe and scalable. With numerous accolades from industry leaders and a formidable list of clients, Decagon offers businesses a comprehensive solution that is faster, cheaper, and smarter.

As a testament to its success, Decagon recently secured $65 million in Series B funding from esteemed backers including Bain Capital and Elad Gil. The company's platform allows businesses to deliver personalized conversations over chat, email, and phone, efficiently resolving complex inquiries without significant manual intervention. Thanks to seamless integrations, Decagon's AI agents improve existing workflows and leverage existing data sources, thus removing the need for outdated decision trees. Customer satisfaction is paramount, with evidence of an exemplary 80% resolution rate and significant operational efficiencies achieved for businesses supporting over 10,000 customers.