DDN Storage is seeking a Technical Support Engineer L1 for Italy or Poland to provide telephone-based post-sales support to customers. This role involves troubleshooting hardware and software problems, managing customer support tickets, and partnering with technical teams. The company focuses on innovative AI storage solutions for industry-leading AI data centers.
Requirements
- Provide post-implementation, support desk and front/back line support for customers.
- Manage customer relationships and ensure satisfaction.
- Manage customer support tickets and resolve technical issues.
