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Technical Support Engineer

DataDirect Networks (DDN) is a leading provider of high-performance data storage and management solutions, specializing in AI and HPC applications.

DDN

Employee count: 1001-5000

IT and PL only

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DDN Storage is seeking a Technical Support Engineer L1 for Italy or Poland to provide telephone-based post-sales support to customers. This role involves troubleshooting hardware and software problems, managing customer support tickets, and partnering with technical teams. The company focuses on innovative AI storage solutions for industry-leading AI data centers.

Requirements

  • Provide post-implementation, support desk and front/back line support for customers.
  • Manage customer relationships and ensure satisfaction.
  • Manage customer support tickets and resolve technical issues.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Italy +/- 0 hours, and 1 other timezone

About DDN

Learn more about DDN and their company culture.

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At the heart of what we do is a culture of innovation and dedication to empowering businesses around the globe with cutting-edge data solutions. Since our inception in 1998, DataDirect Networks (DDN) has pioneered advancements in data storage and management, focusing on high-performance computing (HPC) environments and artificial intelligence (AI) applications. With over two decades of dedicated service, we understand the challenges organizations face when handling massive datasets and have developed a comprehensive platform that enhances operational efficiency, reliability, and scalability.

Our esteemed leaders, including co-founders Alex Bouzari and Paul Bloch, have built DDN into a respected global entity, known for its commitment to transforming IT infrastructures through intelligent data management strategies. DDN is trusted by over 11,000 customers, including premier organizations across healthcare, finance, automotive, and education. We pride ourselves on our innovative spirit, exemplified by our continuous investment in research and development, with more than $500 million allocated to ensuring we remain at the forefront of technology.

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