Home Based Program Merchandising Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 3

We are looking for a Home-Based Program Merchandising Coordinator to join our growing U.S.-based promotional products team. This role supports the end-to-end coordination of branded merchandise orders, ensuring accurate data entry, timely shipment tracking, and exceptional client communication. The ideal candidate will be highly detail-oriented, tech-savvy, and capable of working independently to ensure smooth and timely delivery of orders across e-commerce platforms.

REQUIRED CORE COMPETENCIES

• Attention to Detail: Consistently delivers accurate, organized work

• Communication Skills: Highly proficient in both written and spoken English

• Organization: Excellent time and task management; follows process flows

• Tech Fluency: Familiar with online portals, e-commerce tools, and software

• Multitasking: Able to handle simultaneous tasks with quality and timeliness

• Initiative: Self-starter who can work independently and adapt to change

• Industry Awareness: Up-to-date with current fashion and merchandising trends

WHAT YOU WILL DO

Order Processing & Client Coordination

• Enter customer orders accurately and on time (by 5:00 PM PST)

• Maintain updated order statuses and shipment details in internal systems

• Communicate production changes to suppliers, sales reps, and clients

• Review and verify order documentation and production proof approvals

• Coordinate with shipping carriers to ensure timely and profitable delivery

• Track shipments and proactively resolve delivery issues

• Maintain positive and professional communication with all stakeholders

Database & Record Management

• Maintain accurate client information and notes in systems

• Log order resolutions and associated costs

• Match invoices to orders and allocate charges correctly

• Support aging report reconciliation and ensure freight charges are billed

Administrative Support

• Tag and organize incoming product samples and catalogs

• Answer phones or front-desk inquiries as needed

• Assist with direct mail and marketing campaigns when required

WHAT WE LOOK FOR

• Education: College degree in Communications, Business, Marketing, or related field

• Experience:

  • 1–3 years of customer service or order processing

  • Promotional products or e-commerce experience preferred

• Language Proficiency: Excellent written and spoken English

• Schedule: Must be available to work U.S. CST hours (graveyard shift PH time)

• Technical Skills:

  • Proficient in Google Workspace and Microsoft Office

  • Familiar with Photoshop, Illustrator, and various web portals

  • Comfortable with e-commerce and order management software

WHAT WE OFFER

• Salary Range: Php 27,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!