Home-Based Sales Support Coordinator

Number of Openings: 1

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Home-Based Sales Support Coordinator to join our DCX team and support our U.S.-based client in the promotions industry. In this role, you will assist with proposals, order processing, customer communication, inventory coordination, and sales administration to ensure smooth day-to-day operations.

REQUIRED CORE COMPETENCIES

• Effective Communicator: Strong verbal and written English communication skills with a customer-service mindset.

• Highly Organized & Detail-Oriented: Able to manage proposals, orders, artwork, and client requests with accuracy and consistency.

• Strong Multi-Tasker: Capable of handling a large volume of tasks—emails, customer inquiries, internal requests—while maintaining deadlines.

• Tech-Savvy & Quick Learner: Comfortable using various software programs, learning new tools, and navigating a digital workflow.

• Team-Oriented & Adaptable: Works well with internal teams, responds quickly to changes, and collaborates effectively.|

WHAT YOU WILL DO

• Create Proposals/Quotes/Opportunities

• Locating Tracking Numbers for samples

• Checking Inventory

• Getting Shipping Estimates

• Order Entry

• Requesting Virtual

• Storing files and Artwork

• Communicating with the internal team to check on order status should a client ask

• Sending Proofs to Clients

• Sending Artwork to our Art team to prepare proofs

• Sending Proofs to Clients

• Creating Presentations in Canva/marketing boards/ PowerPoint as needed

• Providing general day-to-day customer service to clients and vendors

• Providing executive assistant support as needed

• Managing a high volume of inbound and outbound emails

• Ad hoc duties as assigned

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Marketing, Communications, and Business Administration, or any related field.

• Experience:1-3 years of Sales, Customer, Marketing, or direct promo sales experience.

• Language Proficiency: Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Proficient with the Microsoft suite (Word, PowerPoint, Excel, Outlook)

  • Proficient with Google suite (Google sheets, Gmail, etc.)

  • Customer orientation and the ability to adapt/respond to diverse types of characters.

  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

  • Proven ability to provide outstanding client service.