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We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you a detail-oriented and client-focused professional eager to build a career in sales and account management? We’re looking for a Home-Based Junior Account Manager to join our DCX team. In this role, you will support the full lifecycle of client projects—from scoping and budgeting to execution and delivery—while working closely with Senior Account Managers. This is a great opportunity to develop your sales expertise, manage client relationships, and contribute to a fast-growing eCommerce environment.
REQUIRED CORE COMPETENCIES
Effective Communicator: Strong verbal and written English communication skills with a problem-solving mindset.
Multi-Tasker & Organized: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Team Player: Works collaboratively with internal teams, vendors, and clients.
Customer-Focused: Dedicated to delivering excellent customer experience and building relationships.
Detail-Oriented: Ensures accuracy in managing client data, orders, and project details.
WHAT YOU WILL DO
Oversee all aspects of client projects, including understanding project scope, customer budget, timelines, order entry, and vendor negotiations.
Create opportunities, ideakits, and manage customer information, tasks, and order details within NetSuite and Presto.
Register customers, modify customer groups, and manage backend order support and reporting through the Arcade platform.
Build and maintain strong relationships with clients and vendors, ensuring smooth project execution and repeat business.
Manage multiple clients and projects simultaneously, meeting deadlines in a fast-paced environment.
Deliver exceptional client experiences and ensure high-quality project outcomes.
Source impactful products that align with client needs and branding goals.
Attend vendor meetings to stay informed of industry trends and product offerings.
Participate in ongoing training sessions to enhance sales growth and knowledge.
Accurately document, manage, and report activities within NetSuite.
Support in nurturing long-term customer relationships to encourage repeat business.
WHAT WE LOOK FOR
Education: Bachelor's degree in marketing, Communications, and Business Administration, or any related field.
Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. (Experience in promotional products is a must)
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient in using NetSuite (required)
Presto and Arcade are not deal breakers, but you must have experience in another CRM or ERP system.
Strong attention to detail and a genuine interest in helping others
Excellent project management skills with the ability to multitask in a dynamic environment
Strong interpersonal, verbal, and written communication skills
High energy with a positive, “can-do” attitude
The ability to offer alternative product solutions for out-of-stock items.
Adaptability to continuous improvements as we navigate a new CRM/ERP system.
Strong critical thinking and "outside of the box" problem-solving skills.
Strong written communication skills for client-facing email and chat.
WHAT WE OFFER
Salary Range: PHP 45,000 - 55,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
