IT Specialist (Dublin)

About Us

We are seeking a skilled Dublin-based IT Specialist with Mac setup and troubleshooting experience to join our dynamic Enterprise Security and Technology team. The ideal candidate will possess a deep understanding of macOS, along with a proven track record of resolving complex hardware and software issues. This role requires someone who can deliver high-quality technical support, ensuring all end users within our organization experience seamless operation and minimal downtime.

In this role, you can expect to:

• Serve as tier one Helpdesk support for formal requests
• Maintain and support our IT ticketing system
• Collaborate with the other Security teams to develop and implement IT policies and procedures
• Assist with other IT projects on an ad hoc basis
• Support both employees working remotely as well as employees in our Dublin office
• Learn to administer various IT systems
• Develop and maintain IT documentation, including guides and FAQs for end-users
• Set your OKRs (Objectives and Key Results) with your Manager and develop an action plan to achieve them

You are a good fit if you have:

• Worked asynchronously as part of a fully-remote, distributed team
• Experience in IT or Customer Support role
• Experience troubleshooting Macs, including setup, configuration, troubleshooting, and ongoing maintenance
  • Apple Certified Support Professional (ACSP) preferred
• Experience with Apple Business Manager (ABM)
• Strong people skills and a knack for problem solving
• Ability to maintain composure and user focus while troubleshooting technical issues
• Value interacting with end-users and deeply understanding their needs
• Are highly motivated to work autonomously, with strong organizational and time management skills
• Excellent verbal and written communications skills, with an emphasis on the ability to explain technical concepts to non-technical users

You'll have an edge if you have:

• Experience working on a distributed team
• Experience working with Okta for IAM (Identity and Access Management)
• Experience working with JAMF for MDM (Mobile Device Management)
• Supported rapid growth companies
• An aptitude for acquiring skills and an eagerness to learn about new systems
• Excellent prioritization skills and an ability to make decisions quickly
• Success in team environments, demonstrating shared responsibility and accountability with other team members

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews
4. Final interview with one of our Values Carriers

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

• Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
• Data analysts should adopt similar practices and tools to software developers
• Critical analytics infrastructure should be controlled by its users as open source software
• Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.