Part Time Intake Specialist

Part Time Intake Specialist

Department: Customer Service

Employment Type: Permanent - Part Time

Location: Home United States

Reporting To: Marita Rodriguez

Compensation: $16.00 - $17.00 / hour

Description

Key Responsibilities

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols
• Route the FROI call to the appropriate Triage Unit member for further handling
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner
• Research any situations that do not allow claim entry to ensure claim is entered to the system
• Follow company procedures and State mandated timeframes to comply with laws
• Print, organize, and verify all related forms for daily mail-out
• Verify all data daily for control purposes via printed lists
• Scan and attach new claim documents to the system
• Assist with other clerical duties as necessary
• Perform other duties as needed

Skills, knowledge & expertise

• High school diploma or equivalent
• At least one (1) year of medical terminology or medical office experience is preferred
• Bilingual (Spanish and English) required
• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Benefits

• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
• Paid holidays