Building Tech (Subs)

🛠️ Key Responsibilities

Customer & Stakeholder Communication — Engage with customers, contractors, and insurer clients via phone, email, and written correspondence.
Technical Report Production — Prepare clear, accurate technical reports in line with SLA requirements.
Daily Task Management — Organise and prioritise workload to maintain progress across all active claims.
Mitigation Oversight — Coordinate third‑party companies to complete vegetation removal and drainage repairs to address the root cause of subsidence.
Repair Scope Creation — Update and produce building repair scopes using the in‑house schedule of rates.
Estimate Assessment — Review contractor estimates for accuracy, fairness, and technical validity.
Cash Settlement Negotiation — Negotiate repair settlements directly with policyholders.
Contractor Management — Oversee panel contractors, ensuring repair schedules, quality, and costs are controlled.
Delegated Authority Claims Handling — Settle claims within agreed Authority levels.
Compliance & Competence — Follow company procedures, maintain high personal competence, and ensure accurate updates to the claims IT system.
Treating Customers Fairly — Promote and uphold TCF principles throughout the claim journey.

Knowledge and Abilities:

🎓 Required Skills & Experience

Subsidence or Building Claims Experience OR 5+ years trade experience OR graduate‑level building surveying background.
Strong Communication Skills — Excellent verbal and written communication, including telephone handling.
Customer Service Excellence — Ability to deliver a high standard of service in a fast‑paced environment.
Technical Knowledge — Understanding of subsidence, building repairs, and insurance claims handling.
Organisation & Attention to Detail — Ability to manage workload, assess problems, and identify effective solutions.
IT Literacy — Strong computer skills and confidence using claims systems.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan