Technical Support Engineer

Dataiku is the platform for Everyday AI, enabling data experts and domain experts to work together to build data into their daily operations, from advanced analytics to Generative AI.

Dataiku

Employee count: 1001-5000

France only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.

How you’ll make an impact

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role

Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
Communicate with our RD team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful

At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
Experience with cloud platforms such as AWS, Azure, and GCP
Experience with Docker and Kubernetes
Collaborative and helpful mindset with a focus on always working as a team
A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Proficiency working with Unix-based operating systems
Experience with relational databases (or data warehouses like Snowflake) and SQL
Ability to read and write Python or R code

What will make you stand out

Experience with big data technologies, such as Hadoop or Spark
Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
Experience with ML models and LLMs

What does the hiring process look like?

Initial call with a member of our Technical Recruiting team
Video call with the Technical Support Manager
Technical Assessment to show your skills (Home Test)
Debrief of your Tech Assessment with Support Team member
Final Interview with the VP Technical Support

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.

Apply now

Please let Dataiku know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jan 26, 2026

Posted on

Nov 27, 2025

Job type

Full Time

Experience level

Entry-level

Mid-level

Location requirements

France

Hiring timezones

France +/- 0 hours

About Dataiku

Learn more about Dataiku and their company culture.

View company profile

Dataiku is the platform for Everyday AI, designed to empower organizations by enabling everyone — from data scientists and engineers to business analysts and domain experts — to contribute to and benefit from the power of artificial intelligence. Many customers face the challenge of operationalizing AI at scale and embedding data-driven decision-making into their daily workflows. Dataiku addresses this by providing a centralized, collaborative platform that streamlines the entire data-to-insights lifecycle. This includes data preparation, model development, deployment, and ongoing management and governance. The goal is to help companies transform their business outcomes by making AI an integral part of their operations, rather than a siloed, specialist function. Our customers trust us because we understand the complexities of their organizations and provide a flexible, robust solution that adapts to their existing infrastructure and diverse skill sets.

Founded on the principle that to succeed in a rapidly evolving global ecosystem, companies must elevate their people to continuously innovate, Dataiku has been a leader in democratizing data and fostering organization-wide collaboration since 2013. We support a wide array of use cases, from fraud detection and customer churn prevention to predictive maintenance, supply chain optimization, and the development of Generative AI applications. By offering a platform that caters to both technical and non-technical users, Dataiku helps break down silos, encouraging a human-centric approach to AI. This ensures that businesses can not only build powerful AI solutions but also deploy them responsibly and effectively, driving tangible value and fostering a culture of data literacy and innovation across all departments. Our commitment is to help organizations harness their data to make better decisions daily, ultimately powering their future success.

Tech stack

Learn about the tools and technologies that Dataiku uses to build, market, and sell its products.

View tech stack

Python

SQL

Kubernetes

TensorFlow

scikit-learn

Keras

XGBoost

Dataiku employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Dataiku.

View benefits

401(K)

401(K) plan available.

Commuter benefits

Commuter benefits offered.

Performance bonus

Performance bonus offered.

Unlimited Sick Days

Dataiku offers unlimited sick days.

View Dataiku's employee benefits

Apply now

Please let Dataiku know you found this job on Himalayas. This helps us grow!

Apply now