Senior Implementation Specialist, Delivery

About Us:

Datacor is the leading provider of software solutions, including ERP, MES/WMS, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role: 

As a Senior Implementation Specialist on the Delivery team, you will play a key role in leading and executing all aspects of our client’s software utilization. This will include developing and implementing strategies for implementing best practices across a diverse range of industries. We guide our clients through every stage of their life cycle be it acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews

Responsibilities: 

• Serve as point of contact for delivering solutions for projects across diverse industries.
• Plan and schedule the delivery process, including defining project scope, milestones, and timelines.
• Manage the budget and resources of the delivery, including allocation of task to team members and ensure the project stays on track.
• Identify and mitigate risk to the delivery, including developing contingency plans to mitigate potential issues.
• Track progress and adjust schedules to keep deliveries on track.
• Conduct executive status meetings with key stakeholders.
• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice.
• Oversee day-to-day operations, ensuring all deliveries are completed on time and meet customer satisfaction.
• Manage customer inquiries and complaints related to project delivery.
• Stay updated on the latest ERP trends, technologies and best practices.

Qualifications: 

• Bachelor’s degree in business administration, accounting, finance, computer science or relevant area; a combination of education and relevant work experience will be considered. 
• Minimum 2-3 years’ experience in ERP Software or Utilization
• Excellent verbal and written and presentation skills
• Application implementation experience preferred
• Strong analytical and problem-solving skills
• Strong organizational and project management skills
• Exceptional time management skills
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, etc.
• Ability to travel up to 30% in a calendar year