Operations Associate, AI & Systems

About Darkroom

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

About the Role

This isn't a traditional Operations Associate role.

You won't be scheduling meetings or managing inboxes. You'll own the systems that make our entire operation run - maintaining, improving, and automating the technology infrastructure that powers Darkroom. You'll sit at the intersection of Notion mastery, AI experimentation, and operational rigor. You'll work closely with our Operations lead and leadership team to keep our tech stack clean, connected, and constantly improving. If you're the kind of person who reads about new tools before anyone else knows they exist, flags problems before they happen, and gets deep satisfaction from a perfectly architected system - this role was built for you.

This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).

What You'll Do

• Notion Systems - You are the internal expert. You maintain, audit, and evolve our Notion infrastructure including databases, automations, permissions, and views. You proactively recommend and implement improvements to keep our workspace scalable and clean.

• Automations & Integrations - You design and deploy workflows across our stack (Zapier, Slack, Google Workspace, Fireflies, and more). You audit existing automations, catch weak points early, and keep everything running reliably.

• AI & Workflow Optimization - You experiment with LLMs and emerging tools, translate capabilities into operational value, and bring recommendations to leadership. You help build AI-enhanced workflows that make the team faster and sharper.

• Tech Stack & Access Management - You own user permissions, data hygiene, license audits, and cross-platform integrations. You're the go-to when something breaks - and you fix it fast.

• Strategic Technology Advisory - You stay current on technology trends and best practices, evaluate new tools, and give leadership clear recommendations. You partner with cross-functional teams to understand pain points and design solutions, and you document systems and workflows to ensure continuity.

You Should Apply If This Sounds Like You

• 3+ Years of Experience & Strong Communication: You have 3+ years in a tech operations, systems, or automation-focused role. You communicate in excellent written and spoken English.

• A Notion Expert: You're an advanced Notion power-user with deep knowledge of databases, relations, formulas, automations, and advanced functionality. You've built and maintained enterprise-grade workspaces professionally, make confident structural recommendations, and troubleshoot complex issues independently.

• Excellent with Automation: You've designed and deployed automations within Notion and across platforms like Google Workspace, Slack, Fireflies, and Zapier. You understand workflow logic, API integrations, and error handling - and you actively audit and optimize what you build.

• AI-Fluent & Tech-Curious: You use LLMs effectively for generation, refinement, and automation. You stay current on emerging tools and platforms, experiment comfortably, and translate new capabilities into real operational value. You bring curiosity, proactivity, and strong judgment to every technical decision.

• Operationally Rigorous & Detail-Oriented:You're obsessed with data hygiene, clean systems, and structure maintenance. You're a perfectionist who tracks the small things without losing sight of the big picture - running multiple recurring workflows simultaneously without dropping the ball, and holding your systems to the same high standard you hold yourself.

• An Entrepreneurial Communicator:You think two steps ahead, flag issues before they escalate, and never let things fall through the cracks.

Working at Darkroom

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.