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Damia GroupDG

Customer Support

Damia Group is a leading technology recruitment and talent solutions provider, connecting innovative companies with top-tier tech talent across the UK and Europe.

Damia Group

Employee count: 11-50

Portugal only

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We're currently hiring a Customer Support to join one of our partners, a startup from Iceland working on AI Anti Money Laundering solutions. The Company is looking for a technically skilled and customer-focused Customer Support Specialist to join the team.

Requirements

  • 2+ years of experience in a customer support, technical support, or client-facing role, preferably in a SaaS or technology-driven environment
  • Hands-on experience with API integrations, including troubleshooting and implementation
  • Strong technical aptitude with the ability to complete integration and workflow design tasks
  • Proficiency with ticketing systems or equivalent tools for managing customer inquiries
  • Excellent communication skills, with the ability to explain complex concepts in a clear, concise manner
  • Empathy and patience in handling customer concerns, with a commitment to delivering exceptional service
  • Strong problem-solving skills and attention to detail, with a proactive approach to identifying and resolving issues
  • Ability to work collaboratively across teams and adapt to a fast-paced, dynamic environment
  • Familiarity with fintech, compliance, or anti-money laundering (AML) technology is a plus

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About Damia Group

Learn more about Damia Group and their company culture.

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At Damia Group, we are redefining the landscape of technology recruitment through a relentless pursuit of innovation and excellence. With over three decades of industry experience, we have evolved into a premier talent solutions provider, dedicated to connecting the world's most forward-thinking organizations with the elite technology talent they require to drive digital transformation. Our mission is anchored in the belief that the right people are the catalysts for technological breakthroughs, and we leverage our deep market insights to facilitate these critical connections.

We pride ourselves on our 'Innovation Focus' approach, which goes beyond traditional recruitment. By integrating advanced sourcing strategies with a profound understanding of the tech sector—ranging from software development to cybersecurity and government defence—we ensure that our partners are equipped with the human capital necessary to scale efficiently and securely. Our services, including our bespoke 'Recruitment Cockpit' and specialized Academy, are designed to empower businesses to navigate the complexities of the modern digital economy with agility and confidence.

As an employee-owned organization, we foster a culture of ownership and commitment that permeates every interaction. We are not just filling positions; we are architecting the future of work by building robust, high-performing teams that are capable of solving the most complex technical challenges. Whether through our permanent recruitment, staff augmentation, or comprehensive RPO solutions, Damia Group stands at the forefront of the industry, championing a future where technology and talent converge to create unparalleled value.

Employee benefits

Learn about the employee benefits and perks provided at Damia Group.

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Bonus Scheme

Performance-based bonus opportunities.

Paid Vacation

25 days annual leave plus Bank Holidays.

Contributory Pension Scheme

Company contributes to employee pension plans.

Private Medical Insurance

Medical/Private Insurance provided to employees.

View Damia Group's employee benefits
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Damia Group

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