Senior Project Manager - Home Based

Job Description

• Location: Home Based
• Salary: Competitive
• Car Allowance: £5,000 per annum
• Contract Type: Permanent, Full Time
• Hours: 37.5 hours per week (08:30 – 17:00, Mon - Fri)

What does a day look like for you here?

In this exciting role, you will be responsible for the delivery of multiple projects with high complexity which include products from multiple towers. You will also ensure that the agreed solutions are executed and managed in line with our delivery and quality plans and approved budgets. You will also act as the main point of escalation and provide coaching and mentoring to our junior team members.

• Creating, managing and maintaining project plans and executing delivery in line with our Quality Gate process.
• Identifying resources required and assigns individual responsibilities.
• Providing a single point of contact for our customers and internal stakeholders.
• Chairing regular project reviews with client representatives and project team members, reports regularly on project progress to the client and line management.
• Defining the risk profile for each project, maintaining and managing the risk and issue log for each project.
• Producing clear and accurate project documentation to successfully govern all aspects of projects.
• Coordinating the resources of Daisy and its third parties to deliver projects effectively.
• Maintaining change control logs with records and impact assessments of all changes introduced during the project lifecycle.
• Consistently ensuring customer instigated changes are properly captured, approved and funded in line with procedures.
• Defining risk profiles for projects, maintaining and managing the RAID log and setup of contingency plans to minimise business risk.
• Managing the Service Transition aspects of projects.
• Providing and maintaining accurate forecasting of revenue for invoicing and revenue recognition purposes
• Ensuring timely and accurate invoicing with supporting evidence to demonstrate completeness of tasks / projects.
• Providing support to the Bid Management function on behalf of Project Management to provide quality responses to tender questions and detailed project plans.
• Acting as a point of escalation when necessary or requested.
• Travelling to customer sites when necessary.
• Consistently delivering projects to agreed time, cost and level of quality.
• Providing coaching and mentoring to junior members of the project team.
• Driving excellent Customer Satisfaction for projects from CSAT surveys.
• Supporting our Sales teams with potential project opportunities.

So, what are we looking for?

• Experience of UC&C solutions.
• Experience of networking, LAN / WAN & Wi-Fi solutions.
• Experience of Security and Firewall solutions.
• Experience of Data Centre and Cloud based solutions.
• Significant experience of people management.
• Professional Project Management qualifications such as APM or PRINCE2 are desirable.
• Experience and understanding of working within an ITIL lead organisation.
• Excellent understanding of Risk and Issue management with demonstrable practical experience.
• Excellent commercial knowledge and financial techniques for managing project cost, revenue and invoicing.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.