Customer Service Team Leader - EU Market Support

Customer Service Team Leader position supporting remote customer support operations across the EU market. Hands-on leadership role with a focus on delivering exceptional customer experiences.

Requirements

• Fluent in both English and German (written and verbal)
• Previous experience in a Customer Service Team Leader or Senior Customer Service role
• Experience within eCommerce, retail, consumer products, or product-based customer support environments
• Strong leadership skills with experience managing remote or distributed teams
• Excellent written and verbal communication skills
• High emotional intelligence and the ability to handle escalated customer situations professionally
• Strong organisational, multitasking, and time management abilities
• Ability to analyse customer service performance metrics and identify improvement opportunities
• Comfortable working across international time zones and collaborating with global teams

Benefits

• 100% Remote work
• Possible multiple client interviews and assessment