CSIRO hiring IMT Change, Release and Incident Coordinator • Remote (Work from Home) | Himalayas
CSIROCS

IMT Change, Release and Incident Coordinator

CSIRO is Australia's national science agency focused on innovative research and technology to address global challenges.

CSIRO

Employee count: 5000+

Salary: 96k-110k USD

Australia only

Join CSIRO as the IMT Change, Release and Incident Coordinator and help keep things running smoothly across our Information Management and Technology (IMT) services. Coordinate IMT changes, releases, and major incident responses, and support science and enterprise projects through smart, adaptive IT service delivery.

Requirements

  • Experience in reviewing change requests to assess impact and risk.
  • Ability to coordinate with stakeholders to ensure clear understanding of proposed changes.
  • Proficiency in assessing change requests for compliance with organisational policies.
  • Experience in chairing Change Advisory Board (CAB) meetings to review and approve change requests.
  • Proven track record in overseeing the planning, coordination, and execution of software releases and updates.
  • Ability to collaborate with development, testing, and operations teams to ensure smooth release processes.
  • Experience in managing the deployment of releases into different environments.
  • Experience in receiving, analysing, and prioritising incident reports from users or automated monitoring systems.
  • Ability to coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolved, and communicated to stakeholders.
  • Proficiency in providing regular status updates to users and management until incidents are resolved.
  • Strong communication skills to effectively communicate changes and releases to stakeholders.
  • Experience in documenting change and release processes, procedures, and outcomes.
  • Ability to maintain a change schedule and release calendar.
  • Experience in participating in post-implementation and post-incident reviews to identify opportunities for enhancement.
  • Ability to provide recommendations for process improvements in Change and Release management, as well as Incident management.
  • Proven ability to collaborate with various teams, including development, project, operations, and Service Desk.
  • Experience in advising senior management on issues requiring attention and providing solutions.

Benefits

  • Flexible working arrangements
  • Diversity and inclusion
  • Salary: AU$96,811- AU$109,527 plus up to 15.4% superannuation
  • Tenure: Indefinite
  • Eligibility: Open to Australian Citizens

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 96k-110k USD

Location requirements

Hiring timezones

Australia +/- 0 hours

About CSIRO

Learn more about CSIRO and their company culture.

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At the Commonwealth Scientific and Industrial Research Organisation (CSIRO), we are committed to tackling the greatest challenges facing Australia through groundbreaking science and technology. Established in 1916 as the Advisory Council of Science and Industry, CSIRO has evolved into Australia's premier national science agency, playing a pivotal role in driving innovation and research that benefits society. With our multidisciplinary approach, we harness the power of science to solve complex problems across various fields such as agriculture, climate change, health, and sustainable resource management.

Our workforce includes over 6,300 staff positioned across 49 sites in Australia and abroad, all dedicated to ensuring our research makes a measurable impact. We collaborate with more than 4,000 partners, including industry leaders and government agencies, to translate our scientific breakthroughs into real-world applications. The economic impact of CSIRO's work is substantial, with a benefit-to-cost ratio of approximately $8.40 for every dollar invested in our research, translating to an estimated annual benefit of $10.2 billion to the Australian economy. As a forward-thinking organisation, we continuously strive to develop new technologies and sustainable solutions that enhance the quality of life and protect the environment for future generations.

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CSIRO

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