Technical Support Analyst I

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CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

CSG

Employee count: 5000+

India only

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Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We are looking for a Technical Support Analyst I who will provide Level 2 Support to customers, handle customer issues, and maintain a high level of customer satisfaction.

Requirements

2-4 years of work experience in software industry and application support experience
Degree or Diploma in Information Technology; Computer Science, Engineering
Sound knowledge on Billing and Rating
Good knowledge of Telecommunication environment and customer services procedures
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat, Linux or Unix OS, etc.
Customer facing skills to perform on-site support for customers who have purchased the services
Experience in Incident/Problem/Change/Knowledge Management
Experience in Automation Frameworks would be a plus
Experience with CI/CD tools including Jenkins
ITIL accreditation will be an advantage
Works well within a team environment
Able to communicate effectively to convey and clarify information
Good written and verbal communication skills
Able to communicate in English (Advanced) and one additional language is preferred

Benefits

Accommodation assistance for persons with disabilities

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About the job

Apply before

Jan 28, 2026

Posted on

Nov 29, 2025

Job type

Full Time

Experience level

Entry-level

Location requirements

India

Hiring timezones

India +/- 0 hours

About CSG

Learn more about CSG and their company culture.

View company profile

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Meet CSG

Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.

That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.

We make experiences extraordinary.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. We’re with you and your customers every step of the way, and at every stage of the customer lifecycle. We can consult with you on customer needs, design a front-facing customer experience and deliver the back-office systems to back it up. And we wrap it all in our managed services and CX consultancy to continue fine-tuning and improving interactions and operations.

The impact of our solutions isn’t always seen, but it’s felt. When a teenager tops up their cell phone plan to stay on the phone with their grandparents a little longer, that’s CSG. When someone gets a reminder that their vital medication is ready for pickup, CSG helps make that happen. And when someone pays directly from their bank account to avoid processing fees, yes, that’s CSG too.