Enterprise Account Manager

Enterprise Account Manager

Who we are:

Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and other patient populations throughout the world, as well as by leading researchers. To learn more about our organization, please visit www.creyos.com.

You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, scientists, business leaders, and even a world-renowned neuroscientist. We are proud to say that you will be surrounded by some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever met!).

Who we are looking for:

At Creyos, we know that solving big challenges requires unrelenting resilience. We don’t give up in achieving our goals. People who succeed at Creyos have a sense of urgency, a solid work ethic, natural curiosity, strong internal drive, and enthusiasm about growing a company… as well as a sense of humor. If this all sounds good to you, we invite you to join us!

Please note that this is a remote opportunity based in the United States.

This position will require a significant amount of travel within the United States.

What you will be doing:

As an Enterprise Account Manager at Creyos, you will play a pivotal role in fostering strong relationships with some of our key enterprise clients by understanding their unique needs and aligning company solutions to drive value and growth. This position will require travel to meet with customers on-site—particularly in the pilot or early stages of the customer lifecycle to ensure that Creyos is implemented successfully.

As an Enterprise Account Manager at Creyos, you will:

• Own the strategic account management of large healthcare organizations in the United States, ensuring a high degree of client satisfaction and driving lasting long-term partnerships.
• Develop a deep understanding of the client's business needs, challenges and objectives, while partnering with the Product team to prioritize new feature requests as required.
• Establish, nurture, and expand relationships with strategic accounts, establishing a multi-threaded connection and rapport with leaders and champions.
• Meet and exceed utilization, retention, account expansion, and other key account management targets. Report and be accountable for updates to senior leadership.
• Serve as the primary point of contact for clients, managing communication, escalations, and all aspects of customer support.
• Working with marketing to deliver content that can be incorporated into the client's learning management systems and educational materials.
• Act as the voice of the client and ensure that their needs are met by working with the necessary cross-functional teams (i.e.Customer Success, Engineering, Product, Marketing) to swiftly and efficiently resolve any challenges or issues customers may be experiencing.
• Drive revenue growth by identifying opportunities for upselling, cross-selling, and expansion within accounts.
• Maintain accurate revenue forecasts and management of key retention metrics in CRM.
• Stay informed on industry trends, competitive landscape, and evolving needs to provide strategic guidance and drive account success.

The skills and experience we are looking for:

• Bachelor's degree in Business Administration, Science, Healthcare or a related field.
• 8+ years of progressive account management or related experience.
• Experience managing a large healthcare client from onboarding/implementation to on-going lifecycle management.
• Experience working in healthtech (EHR, clinical tool, etc.) is necessary.
• Strong knowledge of the US healthcare system is necessary.
• Consistent overachievement of quota and revenue goals.
• Self-motivated individual who thrives in a dynamic and fast-paced early stage environment.
• Exceptional communication skills and the ability to build strong relationships with clients.
• Strong problem-solving abilities and a strategic mindset.
• Bonus: experience facilitating health technology software integrations through Redox, in partnership with solutions engineers or technical teams as required

Additional information:

Creyos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or another legally protected status. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Creyos will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify our Talent Acquisition Manager directly and we will work with you to meet your needs.