Germany onlyWe are CREALOGIX, a leading provider of digital banking and financial technology solutions, looking for a Technical Business Analyst in Customer Service to shape the further development of our support processes and ensure that inquiries are solved and sustainably improved.
Requirements
- Completed degree (e.g. Business Information Systems, Business Administration with IT focus) or IT-related training
- Professional experience in IT support or application environment
- Experience with web and portal solutions
- Good technical understanding of digital applications
- Knowledge of JSON and XML
- Experience in analyzing log files and simple SQL SELECT queries
- Praxis in direct customer contact, ideally in the banking sector or in a regulated environment
- Technical curiosity, e.g. in dealing with low-code platforms
- Structured, analytical and solution-oriented working style
- Proactive, team-oriented personality with strong service orientation and very good German (C1) and English (B1) skills
Benefits
- Holiday entitlement of 30 days
- Possibility of unpaid leave
- Guaranteed special leave on New Year's Eve
- Further training and development opportunities
- TicketPlusCard with monthly credit
- Occupational pension scheme (20% employer contribution to direct insurance)
- Employer-financed support fund
- JobRad leasing
- Group accident insurance
- Location-related team events
- Corporate benefits (employee discounts)
- Flexible working hours (service hours in this position 08:00-17:00 hours)
Switzerland