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CosunoCO

Customer Support Agent

Cosuno is a SaaS platform that digitizes and automates the procurement and subcontractor management processes for the construction industry.

Cosuno

Employee count: 51-200

Salary: 50k-70k USD

Germany only

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Customer Support Agent role at Cosuno, providing excellent customer experience and driving internal development through precise analysis and documentation of customer feedback.

Requirements

  • Customer service experience in digital SaaS solutions or construction industry
  • German language proficiency (C2)
  • Solution-oriented and patient problem solver
  • Reliable and communicative working method
  • Ambition to take on responsibility in an agile startup environment

Benefits

  • Unlimited contract
  • Modern equipment
  • Participation in company events and team events
  • Open feedback culture with regular 1:1 meetings and development talks

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 50k-70k USD

Location requirements

Hiring timezones

Germany +/- 0 hours

About Cosuno

Learn more about Cosuno and their company culture.

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Cosuno began its journey in 2019 with a clear and ambitious mission: to digitize one of the world's oldest and most vital industries—construction. Founded by Christoph Berner, Fritz Cramer, and Maximilian Seifert in Berlin, the company recognized that while other sectors were rapidly evolving through technology, the construction industry was still heavily reliant on manual processes, opaque procurement methods, and endless spreadsheets. They saw an opportunity to bring transparency and efficiency to a sector that accounts for a significant portion of the global economy.

What started as a vision to streamline the complex tendering process has grown into a leading SaaS platform that empowers general contractors, architects, and developers to manage their procurement and subcontractor networks with unprecedented efficiency. By leveraging state-of-the-art technology, including artificial intelligence, Cosuno automates the tedious tasks of sending inquiries, comparing bids, and managing documentation, allowing professionals to focus on building rather than administration.

Today, Cosuno serves as a critical digital bridge, connecting thousands of construction professionals and ensuring that projects are built on a foundation of transparency and data-driven decision-making. With strong backing from top-tier investors like Avenir Growth, Spark Capital, and Cherry Ventures, the company continues to expand its reach across Europe, proving that even the most traditional industries can be transformed through innovation and a user-centric approach.

Employee benefits

Learn about the employee benefits and perks provided at Cosuno.

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Modern equipment

Modern work equipment provided for employees.

Company retreats

Company off-sites for team bonding and strategy.

Flexible working hours

Freedom in working hours and flexible conditions.

Remote work

Option to work fully remote or from the Berlin office.

View Cosuno's employee benefits
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Cosuno

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