Implementation Project Manager

What We Need Corpay is seeking a detail-oriented, customer-focused Project Manager II within our Corporate Payments division to manage customer project implementations from kickoff through go-live. This role will work directly with customers and cross-functional teams to facilitate the implementation of products and services including purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments. This role will be responsible for maximizing client engagement during the project lifecycle and achieving highest possible revenue attainment from each customer. This role requires attention to detail, a thorough command of organization and communication skills, and the ability to manage multiple projects simultaneously. Implementation Project Managers support the customer while ramping and then transition to full-time support after the client's program is stable. This role reports to the Manager of Implementation Services.

How We Work As a Project Manager II, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

Project Ownership & Execution

• Acting as the primary owner and facilitator of client implementation engagements
• Actively managing project plans, expectations, progress, and risks utilizing project management methods and professional acumen
• Handling small to medium sized client programs with multiple projects running simultaneously
• Reviewing contracts, customer profiles, business cases, and vendor lists to validate products sold

Customer Engagement & Training

• Conducting introductory and implementation calls with clients to review and validate the products sold
• Assessing training needs and conducting training with clients as needed via webinars
• Collecting all necessary data from clients to accurately complete the setup and implementation of accounts
• Maximizing client engagement during the project lifecycle to achieve highest possible revenue attainment

Cross-Functional Collaboration

• Working effectively with internal cross-functional teams and third parties in support of successfully implementing client projects
• Seeking upsell opportunities and providing leads to sales representatives
• Making suggestions for process improvements to address project quality, cost reduction, cycle time, and productivity

Qualifications & Skills

• Bachelor's Degree in Business or related field, or equivalent combination of education and work experience
• 6+ years of experience in a professional work environment
• 6+ years of experience with implementations, client support, or customer-facing roles
• Accounting knowledge strongly preferred
• Demonstrated strong interpersonal skills, solid analytical skills, and attention to detail
• Excellent communication skills, both verbal and written
• Superior customer service skills with ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
• Familiarity with project management software, tools, and techniques
• Ability to work calmly in a fast-paced team environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose Corpay is a global leader in business payments, laser-focused on developing more innovative ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.com or following Corpay on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency