Training Operations Specialist

Overview

This position sits within our Training & Presales division, which is responsible for external client training, advanced sales/product demonstrations, internal product training, and ongoing support/partnerships with internal stakeholders.

The OpportunityThe Training Operations Specialist is an integral part of the Training & PreSales team. The Operations Specialist is tasked with the responsibility of maintaining the workflow of the Training and Presales Team to ensure a seamless flow of work and achieve efficiency. An operations specialist aims to optimize the daily activities, operations, and resources across the team to attain effectiveness. This position requires knowledge of team scheduling systems, company CRM, company products, problem-solving, analytical, interpersonal, communication, and customer service skills.

Responsibilities

What You'll Be Doing

• Schedule online customer training
• Maintain the Training Team calendar as it relates to client training sessions
• Organize registration and support for live classroom training and the management of catering orders.
• Provide administrative support to the Training Team, where “delight the customer” refers to an internal service approach.
• Work closely with Leadership to ensure efficient operational support of the Training Team
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

• Minimum of 1-3 years customer-facing experience in a Business to Business environment
• Professional verbal, interpersonal and written communication skills when communicating with clients to schedule training
• Team player, able to work closely, efficiently and respectfully with a team of Training professionals as well as all levels of the organization
• Ability to multi-task in a fast-paced environment
• Organized and efficient in time and task management
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• General proficiency in the use of most common business software, i.e., Microsoft Office Suite, Zoom, LogMeIn, Outlook, etc.

Physical Demands and Work Environment:

• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
• This position is fully remote with only occasional travel to the office for team meetings and events. Team members are expected to have an established workspace.
• Must be able to work between hours of 8am to 5pm Central Time.
• Ability to work remotely in the United States or Canada.

E-Verify Statement

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