Product Operations Manager

Confirmo is a global stablecoin-first payment platform trusted by market leaders. Originally founded in Prague in 2014, we run one of the most established crypto payment infrastructures in the industry. We're a 60-person global team operating in a fast-moving, regulated environment and we're building the internal systems to match our ambitions.

This is a newly created role sitting in Product working closely with our other departments. You'll be the operational engine behind our Product team - removing friction, building systems, and ensuring PMs can focus on what only they can do. AI needs to be a core part of your toolkit, not an afterthought.

Key Responsibilities:

• Own the operational backbone of the Product team - roadmap hygiene, release processes, and cross-functional coordination with Engineering, Design, Marketing, Compliance, and Customer Success.

• Unblock the PMs - take ownership of the non-PM work that slows them down: user research logistics, competitive intel, feedback aggregation, launch readiness checklists, and documentation.

• Build and maintain systems of record - PRD templates, decision logs, OKR tracking, and product analytics dashboards that the whole team can trust.

• Run the feedback loop - aggregate and synthesise inputs from customers, sales, and support into structured, prioritisation-ready signals for the product team.

• Automate internal workflows - design and maintain automations, or lightweight scripts that connect Linear, Youtrack, Slack, Notion, and Gmail into coherent, low-friction processes.

• Build internal AI tools and agents - create and maintain purpose-built assistants for the Product team: PRD drafting, feedback triage, competitive analysis, and beyond. Think custom GPTs, Claude Projects, and lightweight agent workflows.

• Use AI to accelerate analysis and reporting - across product usage data, customer feedback, and market intelligence, so insight reaches the team faster and more reliably.

• Own AI-assisted knowledge management -build and maintain a queryable, trusted documentation layer that lets anyone on the team find what they need, when they need it.

• Evaluate and roll out new AI tooling - stay close to the market, test what's emerging, and bring the right tools in before the team even knows to ask for them.

Your Profile:

• 3–5 years in a cross-functional operational role - Product Operations, Program Management, Chief of Staff, or equivalent; you've kept complex teams organised and unblocked.

• Regulated product environment experience - fintech, payments, crypto, or another domain where compliance, audit trails, and process rigour actually matter.

• Demonstrable AI fluency - not theoretical. You should be able to show us an agent, automation, or internal tool you've built and actually use.

• Hands-on with no-code automation - Tools like Zapier are part of your toolkit; you reach for a lightweight Python or JS script when no-code isn't enough.

• Strong systems thinker with excellent written communication - you document decisions, design for scale, and write clearly for both technical and non-technical audiences.

• Comfortable in the modern product stack -Linear or Jira, Notion, Slack, Figma, and at least one product analytics tool (Mixpanel, Amplitude, PostHog, or similar).

• Nice to have: background in payments, crypto, or regulated financial services; experience building internal tools from scratch; exposure to MiCA, PSD2, or other EU financial regulation.

Location: This position can be based anywhere in Europe or the UK. Our preference would be Dublin or Prague, where we have offices, but we are also open to fully remote candidates.

If you are interested in learning more, please submit your CV, and our recruiter will get back to you promptly.