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ConceptboardCO

Customer Support & Implementation Technician (m/w/d)

Conceptboard provides a secure, GDPR-compliant online whiteboard and visual collaboration platform for teams, focusing on public sector organizations and security-critical enterprises.

Conceptboard

Employee count: 51-200

Germany only

Conceptboard is seeking a Customer Support & Implementation Technician to provide second and third-level support to customers. The role involves project support, customer application integration, system setup, and troubleshooting. The position focuses on both customer-facing technical advice and internal support for IT Operations and Product teams.

Requirements

  • Passion for smart apps and technology
  • Strong understanding of Enterprise IT systems
  • Experience with SaaS software
  • Fluent English and German
  • University degree or equivalent
  • Relevant professional experience in IT (ITK)
  • Problem-solving skills

Benefits

  • Attractive compensation package
  • 30 days of holiday per year
  • Employee benefits through corporate partner
  • Flexible work location

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Conceptboard

Learn more about Conceptboard and their company culture.

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Conceptboard is a customer-centric company focused on empowering teams to collaborate visually and effectively, regardless of their location. Many of our customers, particularly those in public institutions and security-sensitive enterprises, face the challenge of needing robust, GDPR-compliant collaboration solutions that offer an alternative to US-based providers. That's why we've built a secure, digital workspace centered around an online whiteboard, enabling users to share ideas, manage projects, and foster creativity in a centralized hub. Our platform is designed to simplify complex workflows through interactive features and seamless integration with existing project management tools, ensuring that sensitive information remains protected while productivity is enhanced. We understand the growing demand for data sovereignty and have partnered with European cloud hosting providers to deliver a fully GDPR-compliant and ISO 27001 certified platform, giving our customers peace of mind.

Our users, ranging from designers sharing mood boards to global enterprises facilitating remote workshops for hundreds, rely on Conceptboard to bring their ideas to life. We recognize that effective teamwork is crucial for success, which is why our platform supports real-time and asynchronous collaboration, making it ideal for hybrid teams working across different time zones. We provide a vast array of templates for brainstorming, mind-mapping, and project planning to help teams get started quickly and efficiently. By offering features like in-board chat, video conferencing, task assignments, and version history, we aim to streamline communication, clarify responsibilities, and ensure that everyone is on the same page. Our commitment is to provide an intuitive and powerful tool that not only meets the diverse needs of our customers but also helps them unlock their collective creativity and achieve their goals more effectively. We are constantly evolving, driven by user feedback and a passion for making teamwork better and more secure.

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Conceptboard

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