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Computrition, Inc.CI

Customer Support Specialist (m/w/d)

Perseus Group, an operating group of Constellation Software, is a global acquirer of vertical market software businesses with a 'buy-and-hold' investment strategy.

Computrition, Inc.

Employee count: 1001-5000

Germany only

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Wir suchen eine Persönlichkeit, die Service lebt, Verantwortung übernimmt und auch in herausfordernden Situationen mit Ruhe und Professionalität überzeugt. Als Customer Support Specialist bist du eine der wichtigsten Stimmen unseres Unternehmens nach außen und sorgst dafür, dass aus Support echte Kundenerlebnisse werden.

Requirements

  • Mehrjährige Erfahrung im Customer Support, Customer Success oder Account Management
  • Sehr gutes technisches Verständnis und Sicherheit im Umgang mit digitalen Tools und Helpdesk-Systemen
  • Strukturierte, selbstständige und lösungsorientierte Arbeitsweise
  • Ausgeprägte Serviceorientierung und Kommunikationsstärke
  • Die Fähigkeit, auch mit anspruchsvollen oder unzufriedenen Kundinnen und Kunden ruhig, souverän und lösungsorientiert zu arbeiten
  • Erfahrung mit erklärungsbedürftigen digitalen Produkten
  • Interesse an IT-, Cybersecurity- oder Versicherungsthemen

Benefits

  • Remote-Arbeit mit flexibler Gestaltung (30h oder Vollzeit) oder Arbeiten in unserem Berliner Büro
  • Unbefristete Festanstellung
  • Eine verantwortungsvolle Rolle mit viel Eigenverantwortung und Gestaltungsspielraum
  • Direkte Zusammenarbeit mit erfahrenen Teams
  • Eine moderne, digitale Arbeitsumgebung
  • Ein wachsendes Unternehmen in einem der zukunftssichersten Märkte: Cybersecurity

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Computrition, Inc.

Learn more about Computrition, Inc. and their company culture.

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At Perseus Group, an operating group of Constellation Software Inc., we are at the forefront of acquiring and cultivating vertical market software businesses, driving them towards unparalleled growth and market leadership. Through our groundbreaking 'buy-and-hold' investment philosophy, we are revolutionizing the traditional acquisition model. We don’t just collect businesses; we forge lifelong partnerships, providing the permanent capital and strategic guidance necessary for our companies to flourish indefinitely. Our approach is a testament to our belief in long-term value creation, empowering small, agile teams to innovate and respond to market needs with precision and autonomy. This decentralized model fosters an entrepreneurial spirit, enabling general managers to steer their businesses with the control and agility required to excel in their niche markets. We believe that the true potential of a software business is unlocked when it is nurtured within a supportive and collaborative ecosystem.

Our commitment to innovation extends beyond our unique investment strategy. We are dedicated to building an international network of passionate founders, operational experts, and collaborators who share best practices and drive collective success. With access to the vast resources and knowledge base of Constellation Software, the world's largest collective of software companies, our portfolio companies are uniquely positioned to pioneer new technologies and expand their global footprint. We have a proven track record of over 1,000 acquisitions, each one a story of preserving a founder's legacy while injecting the resources for future growth. From the pulp and paper industry to dealership software and healthcare, we are constantly expanding into new verticals, leveraging our deep industry expertise to support and enhance the mission-critical software solutions that power businesses worldwide. Our 'Software for Life' promise is not just a slogan; it is the bedrock of our commitment to the long-term success of our companies and their customers.

Employee benefits

Learn about the employee benefits and perks provided at Computrition, Inc..

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Employee stock ownership program

Employee stock ownership program.

Sick Time

Sick time based on state requirements.

401(k) Participation

401(k) participation with company match.

Life Insurance

Eligible for enrollment in basic life insurance.

View Computrition, Inc.'s employee benefits
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Computrition, Inc.

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