CompassCO

Coordinator, Invoicing & Incentives

Compass, Inc. is a technology-enabled real estate brokerage that aims to simplify the home buying and selling process through its innovative platform and a national network of agents.

Compass

Employee count: 1001-5000

United States only

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

We are looking for a Coordinator to join our Agent Invoicing & Incentives team. In this position, you will field all incoming phone call inquiries and support the larger team with Tier 1 and 2 email inquiries and tasks. You will also leverage these inquiries to identify trends and further develop analysis associated with our agent-facing processes. You will play a critical role in the day-to-day operations of the Company, interacting daily with agents, internal teams, and external parties.

At Compass You Will

  • Answer incoming calls and return missed calls within appropriate SLAs
  • Provide verbal wire verifications to third-parties
  • Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries
  • Triage and escalate calls outside of the scope of this line
  • Provide accurate, satisfactory answers to their queries and concerns or escalate to the appropriate team
  • Resolve situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives
  • Collaborate with other team members to improve customer service
  • Provide management with identified common trends and agent feedback on our agent-facing programs based on customer experience
  • Provide Tier 1 and 2 support to customers and stakeholders in response to inquiries regarding agent invoicing and incentives, when applicable
  • Assist the team in keeping agent-inquiry response time to a minimum
  • Take on tasks to ensure your team achieves key SLAs and OCRs, when applicable
  • Assist with additional ad hoc requests and projects for the Agent Invoicing & Incentives team, if needed

What We’re Looking For

  • One to two (1-2) years of relevant experience in Customer Support preferred, not required
  • Bachelor’s degree preferred, not required
  • Must excel in client-facing communication, both verbal and written
  • Great active listening skills with a patient and empathetic attitude
  • Adaptability and flexibility
  • Team player with a collaborative spirit, cooperative attitude, and ability to work across multiple departments
  • Excited to work in a fast-paced environment with an emphasis on addressing urgent situations

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Compass

Learn more about Compass and their company culture.

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Through groundbreaking technology, we are revolutionizing real estate at Compass, Inc. Since our inception in 2012, our mission has been to help everyone find their place in the world by building the first modern real estate platform. We pair the industry's top talent with innovative technology to make the search and sell experience intelligent and seamless. Compass is dedicated to empowering real estate agents, who are at the core of our strategy. Our proprietary platform provides an integrated suite of cloud-based software for customer relationship management, marketing, client service, brokerage services, and other critical functionalities, all custom-built for the real estate industry. This allows our agents to grow their business, save time, and manage their operations more effectively. We believe that empowering the country's top agents with the industry's most advanced technology platform is the best way to deliver an exceptional experience to every home buyer and seller.

Our journey began in New York City, initially as Urban Compass, with a focus on leveraging technology to address inefficiencies in the real estate market, such as scam advertisements and lengthy transaction processes. Founded by Ori Allon, Robert Reffkin, and Avi Dorfman, Compass quickly evolved from a model employing full-time, salaried brokers focused on rentals to contracting independent real estate agents and expanding into sales. This solutions-driven mindset of a startup, combined with the sophistication of a luxury brand, defines Compass as the future of real estate. We have invested significantly in our technology, spending approximately $900 million to develop tools that we believe will lead to profitability and attract top agent talent. These tools include features like 'Collections' for sharing property lists with buyers and a 'likely to sell' tool that predicts which contacts are serious about selling with a high success rate. By integrating mortgage, escrow, and title businesses into our CRM, we aim to streamline the closing process and capture associated fees. Our commitment to innovation has been recognized with awards such as the Webby Award for Best Real Estate Website. Today, Compass is the largest residential real estate brokerage in the United States by sales volume, a testament to the hard work of our agents and our dedication to reinventing the real estate space.

Employee benefits

Learn about the employee benefits and perks provided at Compass.

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Dental insurance

Dental coverage.

Vision insurance

Vision care coverage.

Sabbatical

Extended leave program.

401(K)

Retirement savings plan.

View Compass's employee benefits
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Compass hiring Coordinator, Invoicing & Incentives • Remote (Work from Home) | Himalayas