Vendor Program Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

About your new role:

Command|Link, is seeing a Vendor Program Manager to support and strengthen our relationships with international wholesale telecom ISPs and access providers. This role plays a critical part in our global operations, international pricing strategy, and telecom vendor ecosystem.

You will work directly with US-based stakeholders, own key vendor programs, and manage strategic relationships across multiple countries. If you have strong experience in carrier relations, ISP management, telecom procurement, global network services, and connectivity, this role offers outstanding career growth and international exposure.

Key Responsibilities:

• Drive vendor program operations by owning key processes, ensuring accuracy, and supporting cross-functional coordination.
• Maintain vendor data and pricing including rate cards, lit building details, and global connectivity service information within internal systems.
• Support commercial contracting by assisting with MSA and vendor agreement reviews and contributing to negotiations for favorable terms.
• Manage international quoting workflows to deliver timely, accurate global connectivity pricing and evaluate potential new access providers.
• Serve as a primary escalation point for vendor-related issues, coordinating resolution with service delivery and maintaining strong ISP/carrier relationships.
• Develop and maintain KPIs and scorecards to analyze vendor performance, cost efficiency, SLA compliance, and process improvement opportunities.
• Collaborate cross-functionally with operations, engineering, finance, and commercial teams to ensure alignment on vendor capabilities, pricing, and program initiatives.

What you'll need for success:

• 3–5+ years of experience in telecom vendor management, procurement, or carrier relations (ISP/carrier background required).
• Experience with negotiation, commercial contracting, and telecom procurement involving international ISPs.
• Strong Excel proficiency (pivot tables, formulas, dashboards) with the ability to analyze data, conduct pricing analysis, and maintain high-accuracy vendor records.
• Excellent communication and relationship-building skills with the ability to work effectively across technical, commercial, and leadership teams.
• Experience managing vendor data, pricing systems, and/or quoting tools with a high degree of accuracy and consistency.
• Demonstrated ability to think critically and creatively to resolve complex issues and improve processes.
• Self-motivated, highly organized, and exceptionally detail-oriented with a focus on continuous improvement.
• Proven ability to manage multiple priorities in a fast-paced, global environment.
• Ability to thrive under pressure, meet deadlines, and adapt to change.
• Strategic mindset with the ability to translate high-level goals into actionable program initiatives.

Why you'll love life at Command|Link:

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.