Order Entry Specialist, MSP

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

The Order Entry Specialist is responsible for accurately entering customer orders into internal systems and ensuring all required information is complete before orders move into provisioning and service delivery. This role serves as a critical link between Sales, Operations, and Billing, helping ensure a smooth and efficient order-to-activation process in a managed services environment.

Key Responsibilities:

• Enter customer orders into CRM, ERP, and order management systems with a high degree of accuracy.
• Review sales orders, contracts, and quotes to ensure completeness and correctness.
• Validate customer details, pricing, service configurations, and billing information Identify and resolve discrepancies prior to order submission Internal Coordination.
• Work closely with Sales, Sales Operations, and Provisioning teams to clarify order details.
• Ensure all required documentation (contracts, LOAs, service details) is received and approved.
• Escalate incomplete or inaccurate orders to appropriate teams for correction.
• Maintain compliance with internal order entry processes and controls.
• Ensure orders meet billing, contractual, and service requirements before release.
• Support audits, reporting, and quality assurance initiatives.
• Maintain accurate order records and updates in CRM and ticketing systems.
• Track order status and ensure timely handoff to provisioning or service delivery teams.
• Assist with process improvements to reduce errors and cycle times.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• 1–3 years of experience in order entry, administrative support, or operations (MSP or technology services preferred).
• Strong data entry skills with exceptional attention to detail.
• Proficiency with CRM and business systems.
• Experience working in an MSP, telecom, or SaaS environment.
• Familiarity with systems such as Salesforce, ConnectWise, NetSuite, or similar platforms.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.