Workday HCM Consulting Services Manager

The Manager, Consulting Services is a “go to” practice leader that provides expert
guidance, advice, and development support to the Consulting management team
and their subsequent team members. This individual will assist the sales team with
sales activities such as orals, estimations, and Statements of Work (SOW’s). This
person works closely with Engagement Managers, Project Managers, Managing
Consultants, and leads, and acts as a liaison between the Consulting team and
executive management. This person will assist in identifying business needs,
staffing projects, and ensuring that the work/life balance of our consultants is

monitored and adjusted appropriately.

Responsibilities:

• Oversight responsibility for projects across the practice.
• Oversee and assist Engagement Managers and team members when
needed to identify project needs, reduce risk and develop solutions
and strategies.
• Support the RFP response and pursuit process for Consulting work.
• Assist in the recruitment, development, and management of a diverse,
remote team of consultants supporting Workday applications.
• Promote a team-oriented, challenging and innovative work
environment.
• Lead and manage Senior Managers and/or Managing Consultants to
ensure consultants are adhering to the activities, processes and
procedures outlined in Workday and the Cynergy Implementation
• Drive team and individuals to achieve high customer satisfaction
levels.
• Ability to establish immediate credibility with clients and within the
company; can build consensus and achieve goals through influence.
• Ability to build trust-based relationship and identify and foster business

development opportunities.

Perform role of mentor and coach.

• Analyze team skills and provide for cross training to maintain teams’

ability to staff projects appropriately.

• Advise management team on team members’ level of expertise and
availability.
• Establish direct reports’ goals and objectives during the bi-annual
review process.
• Direct the collection of performance feedback from customer and
engagement/project manager on a quarterly basis or upon completion
of project for your entire team.
• Direct the collection of all internal contributions for team members
• Drive bi-annual performance review process for the Consulting team.
• Review estimates for sales opportunities.
• Review SOWs for language and accuracy.
• Attend Orals and prospect meetings.
• Manage utilization to targets.
• Monitor the sales pipeline to ensure accurate capacity planning for the
team along with assigning resources to projects.
• Schedule regular 1:1 meetings with direct and indirect reports.
• Assess team member skills and maintain skills matrix.
• Meet with team members bi-annually to provide performance and client
satisfaction feedback.

Requirements:
• Possess 3-5 years of Workday (or other ERP) Consulting implementation
experience.
• Bachelor’s degree or equivalent.
• Proven experience leading a virtual team.
• Required characteristics: fast learner, detail oriented, decisive, and enjoy
fast paced work environments.
• Must work well within and across teams to get things accomplished.
• Possess sales engagement experience estimating and presenting

Salary and Other Compensation

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.