Director of IT

What You'll Do

• Develop and execute the strategic vision for marketing, eCommerce, sales and service initiatives, ensuring alignment with overall business goals.
• Manage and optimize the Salesforce platform, including Commerce Cloud, Marketing Cloud, Data Cloud, Sales Cloud, and Service Cloud.
• Provide marketing and ecommerce leadership across multiple platforms, including HubSpot, Salesforce, Eloqua, Adobe Commerce, WordPress, and Shopify.
• Plan and manage budgets for staff and software.
• Manage multiple teams with a diverse array of talents and responsibilities including managers, project managers, architects, developers, administrators, business analysts, and other technical staff.
• Build and maintain healthy relationships with executives, presidents of our ecosystems, VP and Directors of Marketing, Sales, Customer Service, product managers, shared service leaders, and technology leaders across Colibri.
• Mentor and develop employees providing career growth opportunities, coaching people to perform well, and effectively eliminating unacceptable performance.
• Build and manage healthy relationships with vendors, reviewing SOWs, performance of vendors, leading the evaluation and selection of new vendors, and respectfully terminating contracts.
• Produce accurate and timely reporting of project status and team performance, including identifying and managing risks, issues, and changes.
• Other duties as necessary to meet the team or company needs.

What You'll Need to Succeed

• Able to present complex technical information in a clear and concise manner.
• Well versed in ecommerce, CRM and marketing technologies, including industry best practices.
• 10+ years of experience managing a technical team, including hiring, developing, and terminating.
• 7+ years of Salesforce experience with increasing responsibility and technical capability.
• Bachelor’s or master’s degree in computer science or equivalent experience required.
• Ability to travel up to 20%.
• Strong interpersonal skills, including verbal and written communication, presentation, and relationship building.
• Excellent organization and follow-through skills as well as the ability to multi-task in a fast-paced environment with limited daily supervision.

Preferred Experience

• Knowledge of Salesforce Sales & Service cloud, Data and Marketing cloud, Commerce cloud, Einstein and Agentforce technology.
• Salesforce Administrator level knowledge of user roles, security, system configuration, integrations, sandbox management, and troubleshooting support tickets.
• One or more Salesforce certifications.
• Hands on experience with Atlassian Jira and Confluence, including setting up and managing boards and reports.
• Experience with multiple marketing and website technologies, such as HubSpot, Adobe, Oracle, Salesforce, and WordPress.
• Experience working through mergers & acquisitions, integrating new companies using play books