Director of Customer Success, Americas

CodeRabbit is an innovative research and development company seeking an exceptional Director of Customer Success to lead the customer success organization in the Americas theater. The role will ensure customers realize value with CodeRabbit's AI-powered code review platform and shape and scale the post-sales strategy and operations.

Requirements

• Hiring and developing a Customer Success Management team
• Overseeing the customer journey from onboarding to production scaling
• Building strong, meaningful relationships with customers and proactively seeking to understand their business objectives and expectations
• Building playbooks and knowledge bases
• Owning a book of business to include renewals and expansion opportunities
• Becoming a product expert and understanding all components of CodeRabbit
• Educating customers on the best product usage, ensuring they maximize the value out of it
• Championing customer needs internally and leveraging customer knowledge to advocate for them and influence the product roadmap
• Relentlessly focusing on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
• Owning customer-facing communications to ensure a professional and concise message
• Partnering cross-functionally to advocate for customer needs
• Developing and presenting periodic reviews to customer leadership
• Owning forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team

Benefits

• Competitive salary
• Equity
• Benefits
• Professional development opportunities