United Kingdom onlyWe are seeking a highly skilled and experienced Dynamics CE & Legacy Systems Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics Customer Engagement (CE) solutions integrated with various on-premise and cloud-based solutions through SSIS packages and other mechanisms. There will also be the opportunity to work with D365 CRM and the wider Power Platform. This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and SQL based solutions.
Key Responsibilities
- Troubleshoot issues related to Dynamics CE modules and custom solutions across multiple on-premise and online versions.
- Maintain and iterate on existing SSIS packages to meet changing customer requirements.
- Investigate issues with on-premise SQL databases.
- Configuration and customisation of Dynamics CRM including Plugins, Javascript and Web Services.
- Manage and coordinate system upgrades and patch deployments, ensuring operational continuity and minimal disruption.
- Solution lifecycle management (DevOps, ALM).
- Work as an escalation point primarily for a sub-set of our customers but also across the wider team.
- Champion best practise across the team.
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
- Manage and prioritise your time effectively.
Skills, Knowledge and Expertise
- Strong experience with SSIS Packages and Agent Jobs.
- Strong experience supporting Microsoft Dynamics CE (CRM) in a technical role across multiple versions.
- Strong SQL experience.
- Experience creating C# plugins and Javascript
- Experience integrating Dynamics CRM with 3rd party APIs and custom integrations.
- Microsoft certifications PL-200 and PL-400, or equivalent legacy certifications are a plus.
- Experience working with DevOps and ALM processes.
- Knowledge of SQL data migration and reporting tools.
Ireland